Company: Richmond Hotels

2016 Japan Hotel Guest Satisfaction Index Study

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2016 Japan Hotel Guest Satisfaction Index Study.  Segment includes hotels with the most common room rate of more than ¥9,000 to less than ¥15,000.  It also includes hotels with the most common room rate of less than ¥9,000 if the most common surface area is more than 15 square meters.  Study based on  6,155  responses for this segment with hotel guests measuring their most recent experience during the past year.