Enrique Genao is a Director in the Energy Practice at J.D. Power.
Despite advances in privacy laws and online practices by businesses, consumers believe they're losing control of their online privacy, no matter how old they are or where they live, according to a new research report published by the McGraw Hill Financial Global Institute.
Clients demonstrating compliance with J.D. Power's rigorous certification assessment, and having a Better Business Bureau rating at or above a B- will have the benefit of J.D. Power's trusted third-party endorsement to leverage in marketing and sales communications (subject to specific guidelines).
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D.
Automotive Sales Department Mystery Shopping
This on-site mystery shopping program is designed to drive higher close rates and profitability through active measurement of dealership staff and their execution against the ideal new-vehicle sales process. J.D.
As the product quality gaps among automakers narrows, the retail experience remains an area of differentiation. Manufacturers and dealers have the ability to generate long-term customer loyalty based on the quality of their sales experience.
Quality problems are less often associated with actual defects or malfunctions and more often related to the ability of the product to meet customer expectations. J.D. Power helps automotive clients successfully understand and deliver on those expectations.
J.D. Power blends insights and best practices from world class companies with the most current customer data drawn from dozens of industries to develop our solutions for your contact center needs.