about us

August 27, 2014

Please refer to the German version of our site for any open positions:


Fluent proficiency of the German language is required. 

June 20, 2014

Enrique Genao is a Director in the Energy Practice at J.D. Power.

March 19, 2014

Despite advances in privacy laws and online practices by businesses, consumers believe they're losing control of their online privacy, no matter how old they are or where they live, according to a new research report published by the McGraw Hill Financial Global Institute.

March 14, 2014

Clients demonstrating compliance with J.D. Power's rigorous certification assessment, and having a Better Business Bureau rating at or above a B- will have the benefit of J.D. Power's trusted third-party endorsement to leverage in marketing and sales communications (subject to specific guidelines).

March 6, 2014

About J.D. Power

J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D.

February 26, 2014

Automotive Sales Department Mystery Shopping

This on-site mystery shopping program is designed to drive higher close rates and profitability through active measurement of dealership staff and their execution against the ideal new-vehicle sales process. J.D.

February 26, 2014

As the product quality gaps among automakers narrows, the retail experience remains an area of differentiation. Manufacturers and dealers have the ability to generate long-term customer loyalty based on the quality of their sales experience.

February 26, 2014

Quality problems are less often associated with actual defects or malfunctions and more often related to the ability of the product to meet customer expectations. J.D. Power helps automotive clients successfully understand and deliver on those expectations.

February 25, 2014

Benchmarking Toolkit Questions

The Solution


February 25, 2014

J.D. Power blends insights and best practices from world class companies with the most current customer data drawn from dozens of industries to develop our solutions for your contact center needs.