J.D. Power and Associates has become aware that consumers are receiving letters from a company using the J.D. Power and Associates name and logo selecting them to become a "Consumer Service Evaluator" or mystery shopper.
Mark Garrett is a Research Director in the Insurance Practice at J.D. Power, where he is responsible for all research-related activities for the practice.
Cynthia Bestard is the Research Director, Financial Services Practice at J.D. Power.
Colleen Cairns is a Senior Manager in the Insurance Practice at J.D. Power. She is responsible for developing and managing syndicated and proprietary projects in the practice.
Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power.
Ramez Faza is the Senior Account Executive in the Global Travel and Hospitality Practice at J.D. Power.
Christina Cooley is Director in the Diversified Service Industries Practice at J.D. Power. She primarily serves clients in the home improvement and retail sectors.
Tim Dunne is Director, Automotive Industry Analytics at J.D. Power.
John Hazen is a Senior Director in the Utilities & Infrastructure Practice at J.D. Power.