Christina Cooley is Director in the Diversified Service Industries Practice at J.D. Power. She primarily serves clients in the home improvement and retail sectors. She is responsible for identifying needs both within industries and for specific clients formulating solutions to help them achieve their strategic objectives. With a strong research background, she works closely with clients to translate research findings into key insights and recommendations as well as to assist in the action planning process.
Ms. Cooley joined J.D. Power in 1996 with experiences spanning the automotive, healthcare, real estate and diversified services industries. She has managed the research operations for several syndicated and proprietary studies. This research foundation has enabled her to now serve as a trusted advisor to clients, as she helps them to hear, understand and take action on the Voice of the Customer.
Ms. Cooley earned a bachelor’s degree in business administration with an emphasis in marketing from California State University, Northridge.