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Ciara Hoyt is a Research Supervisor in the Utilities Practice at J.D. Power. She is responsible for overseeing the Electric Utility Residential Customer Satisfaction Study; the Gas Utility Business Customer Satisfaction Study; and the Utility Products and Services Study. Her responsibilities include managing the day-to-day operations for those studies, from fielding to final deliverable.
Previously at the company, Ms. Hoyt was a Research Specialist. Prior to joining J.D. Power in 2013, she was an executive assistant at NAI Capital, where she prepared sale/leasing contracts, worked with clients and managed property portfolios. Earlier, she was an office manager at Re/Max.
Ms. Hoyt received a bachelor’s degree in business law from California State University Northridge.