Ms. Cairns has contributed to the launch of several programs in the insurance sector, including the Insurance Shopping Study, Insurance Customer Contact Study and Auto Claims Study.
Ms. Cairns joined J.D. Power in 2005, and has held several other research positions prior to her current assignment. Her previous responsibilities included new product offerings in the Insurance Practice.
Ms. Cairns earned a bachelor's degree in psychology, with honors, from the University of Michigan in Ann Arbor, Michigan.