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Dana Ford is a Research Specialist in the Travel and Healthcare Industries. She is the responsible for managing the North America Airport Satisfaction Study, U.S. Pharmacy Study, and Luxury Hotel Benchmark Study.
Prior to joining J.D. Power in 2015 as a Research Associate, Ms. Ford worked as an Event Planner for iLabs, Center for Innovation. There, she coordinated with non-profit organizations, small business owners, and community members to cultivate event details related to entrepreneurship in Detroit. Prior to working as an Event Planner, she worked as a Market Research Assistant at iLabs, Center for Innovation where she carried out secondary research on innovative technologies, industry trends, product offerings, and competitive strategies and performed univariate and inferential statistical analysis.
Ms. Ford received her bachelor’s degree in Supply Chain Management with a minor in Marketing from the University of Michigan-Dearborn.