Enrique Genao is a Director in the Energy Practice at J.D. Power. He is responsible for the company’s gas and electric customer satisfaction studies, as well as research solutions tailored toward enhancing utility strategy development, optimizing customer interactions and measuring and managing brand performance for continuous improvement.
Prior to joining J.D. Power in 2014, Mr. Genao was the northeast strategic accounts manager for McGraw Hill Construction. There, he worked with regional and national construction firms by providing essential data, news, insights and intelligence to better inform construction professionals’ decisions and strengthen their market position. Previously, he was an inside sales manager for McGraw Hill Construction.
Mr. Genao earned a bachelor’s degree in communications from Monmouth University.