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Kevin Gerds is a Research Manager in the Travel and Healthcare Practice at J.D. Power. He is reponsible for the day-to-day operations of the North America Hotel Guest Satisfaction Study, and oversees both the North America Airline Satisfation Study and the U.S. Pharmacy Study.
Prior to joining J.D. Power in 2014, Mr. Gerds was a researcher at Gongos, a a decision intelligence company in Auburn Hills, Michigan.
Mr. Gerds received a bachelor's degree in Marketing and an MBA from the University of Michigan–Dearborn.