The "VOC Balanced Score Card" index can assist in evaluating management strategies and monitoring overall performance, sales, and profit. J.D. Power also supports onsite activities to make organizational structures more customer-oriented to improve customer satisfaction.
Consulting services work closely with firms to:
Utilize the "VOC Balanced Score Card" to integrate customer satisfaction data for use as a management strategy index
Establish customer-oriented product development processes to improve quality
Develop a "Service Retail Standard" for sales and dealer services