CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Japan Sales Satisfaction Index (SSI) Study: Luxury Brands
AWARD RECIPIENT: Lexus
RATINGS FACTORS
COMPANIES
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Facility
Taken from the Japan Sales Satisfaction Index (SSI) Study, this score is based on how customers rate their selling dealer which includes comfort of the showroom, ease of driving in/out of facility.
Salesperson
Taken from the Japan Sales Satisfaction Index (SSI) Study, this score is based on how customers rate their experience with their salesperson which includes product knowledge, thoroughness of explanation towards customer.
Working Out The Deal
Taken from the Japan Sales Satisfaction Index (SSI) Study, this score is based on how customers rate about working out the deal which includes fairness of price paid, clarity of explaining documents of contract.
Delivery
Taken from the Japan Sales Satisfaction Index (SSI) Study, this score is based on how customers rate about delivery which includes length of time needed to deliver your vehicle, thoroughness in explaining your vehicle's features.
Taken from the Japan Sales Satisfaction Index (SSI) Study, this score is based on how customers rate every aspect of their vehicle purchase and delivery experience.
Overall Experience
AWARD RECIPIENT
Lexus
Audi
BMW
Mercedes-Benz
Volvo

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.