CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Japan Winter Tire Customer Satisfaction Index Study
AWARD RECIPIENT: Michelin
RATINGS FACTORS
COMPANIES
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Snow-covered Roads
This score is based on customer ratings of the following aspects of their winter tires when driving on snow-covered roads: tire traction when starting, tire traction when stopping, tire traction at curves, vehicle pull when driving on bumpy roads, handling responsiveness, and performance at highway speeds.
Icy Roads
This score is based on customer ratings of the following aspects of their winter tires when driving on icy roads: tire traction when starting, tire traction when stopping, tire traction at curves, vehicle pull when driving on bumpy roads, handling responsiveness, and performance at highway speeds.
Handling/Traction
This score is based on customer ratings of traction/handling from their winter tires under the following conditions: dry roads, wet roads, highway speeds, sudden stops and vehicle pulls to the left or right.
Ride/Quietness
This score is based customer ratings of the following aspects of their winter tires: ride/quietness during city driving, ride, quietness and vibration during highway driving and damping of shocks on rough roads.
Durability/Reliability
This score is based on customer ratings of the following aspects of their winter tires: problems, contribution to fuel economy, wearability (amount of tread considering km), and evenness of wear.
Appearance
This score is based on how customers rate their winter tire’s overall appearance.
This score is based on customer ratings of the overall experience with their winter tires.
Overall Satisfaction
AWARD RECIPIENT
Michelin
Autobacs
Bridgestone
Dunlop
Falken
Goodyear
Hankook
Pirelli
Toyo
Yokohama

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.