CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2014 Japan Navigation Systems Customer Satisfaction Index Study (OEM): Oem Luxury
AWARD RECIPIENT: Lexus
RATINGS FACTORS
COMPANIES
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Navigation Function
This score is based on customer ratings of the following features of the basic performance as a navigation device: destination search, routing, route guidance, map data and so on.
Screen
This score is based on customer ratings of the following features of the navigation device: monitor size, resolution and disposition of installment.
Operating/User Interface
This score is based on customer ratings of the following features of the navigation device: ease of operation of an interface including voice command operation.
Infotainment Equipment
This score is based on customer ratings of the following features of the navigation device: evaluation of multimedia other than the basic performance of navigation such as music and motion pictures.
This score is based on customer ratings of the overall experience with their navigation system.
Overall Satisfaction
AWARD RECIPIENT
Lexus
Audi
BMW
Mercedes-Benz
Volvo

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.