Body

J.D. Power carries out an industry benchmarking study for the life insurance and auto insurance industries in order to gauge customer satisfaction.

For the life insurance industry, the Japan Life Insurance Contract Customer Satisfaction Study (sales) has been conducted since 2011 for those who newly took out or renew a life insurance. In the same year, the Japan Life Insurance Claims Satisfaction Study started for those who requested insurance payment and benefit. In 2012, the Japan Life Insurance Contract Customer Satisfaction Study (maintenance) started for insured consumers.

And for the auto insurance industry, the Japan Auto Insurance Satisfaction Study has been conducted since 2004 for those who took out an auto insurance (voluntary) and the Japan Auto Insurance Claims Satisfaction Study started the same year for those who requested insurance payment. The Japan Auto Insurance Purchase Experience Satisfaction Study started in 2012 for those who newly took out or renewed an auto insurance (voluntary).

Insurance Benchmarking Studies:
Solutions for the Insurance Industry:
  • Press Releases
Select any filter and click on Apply to see results