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February 24, 2014

Customer Experience Strategic Assessment Questions

The Solution

J.D.

February 18, 2014

J.D. Power and Associates has become aware that consumers are receiving letters from a company using the J.D. Power and Associates name and logo selecting them to become a "Consumer Service Evaluator" or mystery shopper.

February 10, 2014

Mark GarrettMark Garrett is a Research Director in the Insurance Practice at J.D. Power, where he is responsible for all research-related activities for the practice.

February 9, 2014

Cindy BestardCynthia Bestard is the Research Director, Financial Services Practice at J.D. Power.

February 9, 2014

Colleen CairnsColleen Cairns is a Senior Manager in the Insurance Practice at J.D. Power. She is responsible for developing and managing syndicated and proprietary projects in the practice.

February 6, 2014

Rick GarlickRick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power.

February 6, 2014

Ramez FazaRamez Faza is the Senior Account Executive in the Global Travel and Hospitality Practice at J.D. Power.

February 6, 2014

Christina CooleyChristina Cooley is Director in the Diversified Service Industries Practice at J.D. Power.

February 6, 2014

Tim DunneTim Dunne is Director, Automotive Industry Analytics at J.D. Power.

February 6, 2014

John HazenJohn Hazen is a Senior Director in the Utilities & Infrastructure Practice at J.D. Power.

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