As the demands of residents of rental properties in Canada continue to evolve, it is imperative that property managers remain familiar with their residents’ needs, expectations, and preferences, as well as industry trends. Companies that focus on the importance of the resident experience are better positioned to drive continuous performance improvement initiatives that increase overall satisfaction, loyalty, and advocacy, as well as to reduce turnover costs.
The demand for professional financial advice continues to grow as Boomers (the largest generational group in U.S. history) approach retirement and Millennials enter their peak earning years. Contrary to some misperceptions, consumers in these groups more often value professional advice as their financial needs become increasingly complicated.
The large business commercial insurance market is a unique niche for which there is very limited information available on competitors. With no benchmark or industry-wide baseline for customer satisfaction, how can insurers identify their own strengths and weaknesses—and those of their competitors—in responding to customers’ expectations? Further, how can insurers address critical customer issues that impact loyalty and retention?
Today’s new-vehicle buyers face a complex marketplace, one in which decisions related to both vehicle acquisition and financing alternatives are approached with caution and scrutiny. Consumers’ expectations go beyond obtaining a competitive interest rate and/or monthly payment. As the relationship with their finance provider progresses, customers demand efficient servicing and support from knowledgeable staff throughout the life of their loan/lease.
In today’s digital age, consumers research product information in a variety of different ways—and often at the click of a button. It’s critical for automotive manufacturers and third-party website companies to maximize the ability to engage with and assist shoppers in their search for newvehicle information. It’s equally important to understand how shoppers utilize digital information on websites and apps through a variety of devices including smartphones and tablets—in order to determine the most effective ways to reach in-market shoppers effectively across the digital landscape.
This program requires the property management to meet a customer satisfaction score that is among the top 15% of eligible properties nationally in the J.D. Power 2015 Canadian Resident Satisfaction Study.SM This designation is based on feedback from residents related to both the Application/Move-in Experience and Property Management Staff Performance at the individual property level. Companies in the J.D.
The purpose of our research is to better understand the relationship between human facial expressions—face emotions—and consumer attitudes toward products and services. J.D. Power’s Voice of the Customer research measures customer satisfaction with products and services based on consumer surveys. Survey research asks respondents what they think or how they feel about products/services and then extrapolates that data to actual attitudes that impact consumer behavior. Biometrics is an alternative to infer attitudes from observations of bodily behaviors corresponding to human emotions.
J.D. Power’s Utilities & Infrastructure industry research has identified quantifiable links between customer satisfaction and key financial metrics, such as profitability and credit ratings. Moreover, a highly satisfied customer base can be a leading indicator of return on equity for utilities. This finding suggests that investing in customer satisfaction can yield rewards as significant as those when investing in tangible assets, such as power plants, transmission lines, and distribution infrastructure.