Industry Experts

Greg Hoeg

Greg HoegGreg Hoeg is Vice President of U.S. insurance operations. He is responsible for U.S. insurance practice, including its syndicated research studies and consulting services, and for developing strategies to support the growth of the insurance business.


Brian Lawrence

Brian Lawrence is a Director in the Energy practice at J.D. Power. He is responsible for the company’s gas and electric customer satisfaction studies, as well as research solutions tailored toward enhancing utility strategy development, optimizing customer interactions and measuring and managing brand performance for continuous improvement.


David Zierman

David Zierman is an Account Director in the Telecom Practice at J.D. Power. He is responsible for all aspects of account management and research consulting associated with wireline business in the United States. He works directly with providers of residential and business telephone as well as Internet and cable television services to help them ensure customer focus.



Tokyo, Japan


Robert Karwel

Robert KarwelRobert Karwel is Senior Manager of Automotive Practice in Canada, responsible for management of the PIN data system. PIN Explorer is the leading vehicle transaction database system in Canada which is used by the OEMs and dealers to help manage vehicle sales performance.



Uncover drivers of wireline, wireless, and mobile device customer decisions and utilize our expertise to develop an action plan to optimize customer interactions and ultimately maximize ROI.

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Device Manufacturers

Mobile phone technology continues to evolve at a rapid rate, resulting in changing consumer needs and demands. With more than 45 years of customer satisfaction research experience, we are helping device manufacturers better understand customers’ perceptions, expectations and behaviours to maximize loyalty and profitability.


Wireline Providers

The wireline telephone industry has changed drastically over the past decade. Our 45+ years of customer satisfaction research will help you to evaluate and compare customer satisfaction performance and raise the standard of satisfaction and quality for consumers.


Wireless Providers

Consumers have many options when choosing a wireless phone provider. Our cross-industry experience will provide you with the actionable research, insights and solutions needed to better understand customers’ perceptions, expectations and behaviours and to ultimately increase loyalty and maximize profits.


Darren Slind

Darren SlindDarren Slind es Director Senior y Líder Regional de Prácticas del sector automotriz de J.D. Power en Canadá y Latinoamérica, con particular énfasis en los mercados de Brasil y México. Es responsable de las relaciones con los clientes, el crecimiento empresarial y la rentabilidad en toda la región, así como de la alineación con las operaciones automotrices de J.D.



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