Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.
For more than 45 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
Enrique Genao is a Director in the Energy Practice at J.D. Power. He is responsible for the company’s gas and electric customer satisfaction studies, as well as research solutions tailored toward enhancing utility strategy development, optimizing customer interactions and measuring and managing brand performance for continuous improvement.
Will Sayre is a Senior Director of the Online-to-Offline (O2O®) product suite for the Data & Analytics Division at J.D. Power. These products provide auto manufacturers, dealers and publishers the ability to quantify the sales impact of their digital marketing efforts, including their website and digital ad campaigns.
Frank Gerstenberger is Director, Product Management for Digital Products at J.D. Power. He is responsible for J.D. Power’s Digital Experience Evaluation solutions and bringing new online and mobile products and services to market.
Mike Buckingham is Senior Director of the Automotive Finance Practice at J.D. Power. He is responsible for providing oversight and strategic direction for the company’s automotive finance practice in the United States and Canada.
Rick Johnson is the Director of the Government and Healthcare practices at J.D. Power. He is responsible for the overall direction of the practices, including developing new products, partnering with clients on conducting actionable research and serving as a thought leader in the industry.