Insights

Tire

From a tire manufacturer’s perspective, the best opportunity for repeat sales is to convert customers’ experience with their original equipment tires into the purchase of the same brand replacement tires. The Original Equipment Tire Customer Satisfaction Index (TCSI) Study assists tire manufacturers by exploring the issues that drive satisfaction with original tires, assessing the impact of tire attributes on overall satisfaction with tires and providing a comparison of satisfaction across original equipment tire brands.

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Automotive

Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.

For more than 45 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
 

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Automotivo

Descubra como nós atendemos as necessidades da cada faceta da indústria automotiva durante todos os estágios do ciclo de vida do veículo, desde o planejamento do produto, à lealdade e retenção para impulsionar resultados para você.

Por mais de 45 anos, a J.D. Power tem sido um consultor confiável na medição da Voz do Consumidor na indústria automotiva, ajudando clientes a medir, entender e melhorar os principais indicadores de desempenho que impulsionam o crescimento e a lucratividade.

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Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

English

Automotive

Uncover how we address the needs of every facet of the automotive industry through all stages of the vehicle lifecycle—from product planning to loyalty and retention—to drive results for you.

For more than 45 years, J.D. Power has been a trusted advisor in measuring the Voice of the Customer in the automotive industry, helping clients measure, understand, and improve the key performance metrics that drive growth and profitability.
 

English

Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

English

Industry Solutions

We know that measuring customer experience is not easy—but that’s where we can help. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for you—leading to better products and services and loyal brand advocates.

English

Impact of Component Quality on Repurchase Intent

According to the J.D. Power 2014 U.S. Initial Quality Study (IQS), the highest proportion of very serious new-vehicle problems are in the Engine/Transmission component category at 31%, which is nearly double the proportion of very serious problems in the Audio/Communication/Entertainment/Navigation (ACEN) component category (17%).

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Infographic | 2014 Automotive Emerging Technologies Study

Interest in fully autonomous driving continues to rise slightly year-over-year. As consumers are becoming more aware of semi-autonomous features or even experiencing firsthand their benefits, these driver-assist features are gaining consumer trust and paving the way for acceptance of fully autonomous vehicles.

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Desired In-Vehicle Smartphone Usage

Utilize segmentation analysis from the J.D. Power 2014 U.S. Automotive Emerging Technologies StudySM to gain deeper insight into the diversity of desired smartphone usage across the range of consumer segments.

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