Insights

Exploring Fuel-Saving Technologies

Stable gas prices, along with general improvements in fuel economy from today’s vehicles, are holding consumers back from making major investments in additional fuel-saving technologies. Consumers view low-price fuel-economy features that provide nominal gas mileage improvements as good enough for now. Lower-cost features that improve fuel economy through vehicle aerodynamics receive higher interest from consumers than more expensive features targeting engine fuel efficiencies and energy collection.

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Consumer “Tech-pectations”

Who are Socially Active Tech-Enthusiast Families and how do they differ from Luxury Unconnected Traditionalists? The J.D. Power 2014 U.S. Automotive Emerging Technologies StudySM will answer these questions and provide both OEMs and suppliers data that will aid in understanding the preferences of these and four other disparate consumer groups.

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J.D. Power 2014 Customer Champions

J.D. Power 2014 Customer Champions are an elite group of 50 brands across nine industries that deliver customer service excellence based on their performance in the J.D. Power 5 Ps: People, Presentation, Price, Process, and Product. They were featured in a custom content section of FORTUNE Magazine's March 2014 issue.

Download the special section from FORTUNE >

View the press release >

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Infographic | 2013 Initial Quality Study

The J.D. Power Initial Quality Study, which serves as the industry benchmark for new-vehicle quality, has been redesigned for 2013. The study has been enhanced to better measure the quality of today's vehicles, particularly problems related to new technologies and features now being offered. In addition, the study, now in its 27th year, allows for more detailed feedback from new-vehicle owners.

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Infographic | Purchase Experience Channel Performance

J.D. Power evaluated consumers purchase experience observations across contact channels: store, telephone and Online. Satisfaction scores do differ between channels in both the U.S. and Canada. Technology also plays a role in maximizing the customer retail experience, especially when it comes to explaining the latest 4G network benefits.

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Infographic | Health Insurance Marketplace Exchange Member Engagement

Did you know...Health insurance marketplace exchange enrollees are more likely than traditional plan members to have contacted their plan within the past 12 months? In fact, 65% of marketplace enrollees contacted their health plan within the last year.

Insights are derived from the following J.D. Power research: 2015 Health Insurance Marketplace Exchange Shopper and Re-Enrollment Study and the 2015 Member Health Plan Study.

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Infographic | U.S. Pharmacy: Mail Order Prescription Ordering

All pharmacies—whether in the chain drug store, mass merchandiser, supermarket or mail-order segment—strive to deliver an outstanding customer service experience. However, very few pharmacies perform at the top of their segment in this regard. Defining the nature of an outstanding customer service experience and consistently delivering on it are challenges all pharmacies face.

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Infographic | Top Reasons Shoppers Avoid

From the 2013 Avoider study: the top reasons, and the percentage of, automotive shoppers who avoided purchasing a particular model because of image/styling but still bought another model in the same vehicle segment.

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Infographic | Autonomous Driving

Autonomous driving functions, including steering and acceleration, are functions automatically controlled by a vehicle that require minimal human interaction in order to improve driving convenience or when there is an emergency.

The 2012 U.S. Automotive Emerging Technologies Study measures vehicle owners’ interest in three emerging semiautonomous driving technologies, as well as interest in a fully autonomous driving technology that is still under development.

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Infographic | Autonomous Driving Update

This infographic highlights fully- and semi-autonomous driving, which is still a relatively new concept. While interest has risen slightly since last year, overall acceptance has room to grow. Drivers interested in fully- or semi-autonomous driving features want to have the latest technology, with the safety benefit being an added bonus.  However, consumers still want the responsibility of driving their own vehicle until these technologies fully gain consumer confidence and trust.

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