DETROIT: 27 July 2016 — Popular driver-assist technologies help make vehicles considerably more appealing to their owners, according to the J.D. Power 2016 U.S. Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
DETROIT: 22 June 2016 — New-vehicle quality improves 6%, double the 3% rate of improvement in 2015 and the largest increase since 2009, according to the J.D. Power 2016 U.S. Initial Quality StudySM (IQS), released today.
The study, now in its 30th year, examines problems experienced by vehicle owners during the first 90 days of ownership. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 1, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media.
COSTA MESA, Calif.: 17 Jan. 2018 — Gas utility business customer satisfaction scores have reached their highest levels ever, as measured in the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study.SM With an overall satisfaction score of 792 (on a 1,000-point scale), gas utility business customers are now the most satisfied among all utility customers surveyed by J.D. Power.
TOKYO: 17 Jan. 2018 — In the heavy-duty segment, overall truck owner satisfaction with automatic transmission(AMT) is higher than those who own trucks with manual transmission despite increased instants of problems, according to the J.D. Power 2018 Japan Heavy-Duty Truck Ownership Satisfaction StudySM and the J.D. Power 2018 Japan Light-Duty Truck Ownership Satisfaction Study.SM
DETROIT: 22 Dec. 2017 — For the eighth time this year, the new vehicle retail sales pace in December is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 14.6 million units, down 350,000 from a year ago. Retail sales are projected to reach 1,305,800 units, a -2.6% decrease on a selling day adjusted basis compared to December 2016.
COSTA MESA, Calif.: 4 Jan. 2017 — Building on the trust consumers and brands have put in J.D. Power studies for decades, the marketing data and analytics company today announced the J.D. Power Mobile App Certification ProgramSM to recognize brands that provide an exceptional mobile app experience.
SINGAPORE: 19 Dec. 2017 — Across all vehicle segments, car buyers in India are increasingly considering interior and exterior styling and vehicle performance when purchasing their new vehicle, according to the J.D. Power 2017 India Automotive Performance, Execution and Layout (APEAL) Study,SM released today.