COSTA MESA, Calif.: 15 Feb. 2018 — Smartphones have emerged as the purchase channel of choice for new wireless purchases, topping in-store, telephone and all other online channels in driving the highest levels of overall customer satisfaction with the new device purchase experience. That’s the key finding of the J.D. Power 2018 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 1, both released today.
COSTA MESA, Calif.: 14 Feb. 2018 — On a day when people traditionally demonstrate their love for another person, consumers’ affection for their three-year-old vehicles is equally apparent in the J.D. Power 2018 U.S. Vehicle Dependability StudySM (VDS), released today. Overall vehicle dependability improves 9% from 2017, the first time the industry score has improved since 2013.
COSTA MESA, Calif.: 12 Feb. 2018 — The classic rules of residential real estate also apply to senior living communities. According to the J.D. Power 2018 Senior Living Satisfaction Study,SM convenient location and quality staff are the key drivers of satisfaction—far outpacing cost—among residents and their families.
SHANGHAI: 26 Feb. 2018 – Propelled by growing public concerns about the environment and thanks to incentive policies, the enthusiasm among consumers in China for new-energy vehicles (mainly electric cars) has been steadily increasing, with consumers also expecting breakthroughs in battery technology, according to a recent J.D. Power survey on Chinese consumers’ purchase intentions regarding new-energy vehicles.
SINGAPORE: 14 Feb. 2018 — J.D. Power recognized the highest-performing automotive, two-wheeler, tractor and tire brands in its 2017 India customer satisfaction studies at an award ceremony held in New Delhi yesterday evening.
COSTA MESA, Calif.: 7 Feb. 2018 — J.D. Power presented its prestigious President’s Award to Home Instead Senior Care in recognition of its commitment to caring for older adults and exceeding customer expectations. Home Instead Senior Care is a network of more than 1,100 franchises that provide in-home, non-medical care for seniors, with offices in 12 countries.
COSTA MESA, Calif.: 1 Feb. 2018 — Unlimited data plans are the magic elixir for wireless network quality, while “bring your own device” promotions are having the opposite effect, according to the J.D. Power 2018 U.S. Wireless Network Quality Performance StudySM –Volume 1.