Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2017 Australia Credit Card Study

SINGAPORE: 26 Oct. 2017 — It has been an eventful year for the credit card industry in Australia brought about by the Reserve Bank of Australia’s (RBA) Card Payments Regulation reforms. To comply with these new reforms on credit card surcharges, banks are scrambling to find an optimal point in the attractiveness of the rewards program, communicating it effectively and minimizing the attrition to other card issuers, according to the J.D. Power 2017 Australia Credit Card Study,SM released today. 

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J.D. Power 2017 U.S. Small Business Banking Satisfaction Study

COSTA MESA, Calif.: 26 Oct. 2017 — Many small businesses are feeling neglected by their banks as satisfaction in nearly every factor declines, according to the J.D. Power 2017 U.S. Small Business Banking Satisfaction Study,SM released today.

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J.D. Power 2017 U.S. Business Wireless Satisfaction Study

COSTA MESA, Calif.: 26 Oct. 2017 — It’s not just consumers with their bandwidth-sucking kids and always-on-social-media habits who crave unlimited data plans from their wireless carriers. According to the J.D. Power 2017 U.S. Business Wireless Satisfaction Study,SM released today, unlimited data services offer an even greater boost to customer satisfaction in the business wireless market.

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J.D. Power 2017 U.S. Auto Claims Satisfaction Study

COSTA MESA, Calif.: 23 Oct. 2017 — Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study.SM The finding is significant in light of dramatically rising claims frequency and high losses, which are forcing insurers to control costs through increased reliance on technology.

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J.D. Power 2017 Smart Thermostat Satisfaction Report

COSTA MESA, Calif.: 19 Oct. 2017 — Ease of installation and usage remain key contributors to overall satisfaction with remotely controlled—or smart—thermostats, according to the J.D. Power 2017 Smart Thermostat Satisfaction Report,SM released today.

The primary benefit of smart thermostats is convenience, with 70% of customers indicating they adjust their thermostat remotely, followed by automated temperatures when not home at 53% and saving money on monthly heating/air conditioning costs at 52%.

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J.D. Power 2017 U.S. Life Insurance Study

COSTA MESA, Calif.: 17 Oct. 2017 — Improved economic conditions, favorable pricing and better customer engagement have driven customer satisfaction with U.S. life insurance plans to a record high, according to the J.D. Power 2017 U.S. Life Insurance Study,SM released today.

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2017年台灣售後服務顧客滿意度調查(豪華品牌)

新加坡2017年10月16日訊  - J.D. Power於今天發表最新2017年台灣顧客滿意度(CSI)調查SM豪華品牌結果,調查指出上午尖峰時段保修需求量攀升以致顧客滿意度下滑,並給台灣豪華車服務廠帶來挑戰。

 在所有豪華車車主中,在上午尖峰時段(10點前)將車輛送廠保修的車主滿意度遠低於離峰時段保修者(總分為1,000分,兩者的滿意度分別為809及845分)。由於近年豪華車銷售量攀升,以及在尖峰時段送廠保修之顧客的比例升高(2017年比例為28%,2013年則為18%),此區間的服務需求已超出車廠人力所能負荷,因而難以保證一致的服務品質。舉例來說,在尖峰時間保修車輛的顧客中,有28%的人的服務專員只花不到5分鐘的時間與其討論保修需求,相較之下,這比例在離峰時段保修的車主中則僅有13%。此外,38%尖峰時段顧客的保修時間耗時四小時或更久,而同樣等待至少四小時的顧客在離峰時段僅有17%,兩者差距達21個百分點。

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2017 Taiwan Customer Service Index (Luxury) Study

SINGAPORE: 16 Oct. 2017 — The increase in service volume during the morning rush is eroding customer satisfaction and creating challenges for luxury service centres in Taiwan, according to the J.D. Power 2017 Taiwan Customer Service Index (Luxury) Study,SM released today. 

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J.D. Power 2017 Home Security Satisfaction Study

COSTA MESA, Calif.: 18 Oct. 2017 — In the growing professionally installed and monitored home/residential security market, overall customer satisfaction with home security brands is high relative to other at-home studies such as windows and patio doors; home improvement retailers; clothes washers and dryers; and dishwashers, according to the J.D. Power 2017 Home Security Satisfaction Study,SM. On a 1,000-point scale, overall customer satisfaction for home security is 831, compared with all other at-home studies at 825.

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J.D. Power CEO Finbarr O’Neill Announces Retirement

COSTA MESA, Calif.: 11 Oct. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, announced today that Finbarr O'Neill, Chief Executive Officer and President, has informed the company’s board of directors of his intention to retire from J.D. Power, effective March 2018.

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