SINGAPORE: 26 Oct. 2017 — It has been an eventful year for the credit card industry in Australia brought about by the Reserve Bank of Australia’s (RBA) Card Payments Regulation reforms. To comply with these new reforms on credit card surcharges, banks are scrambling to find an optimal point in the attractiveness of the rewards program, communicating it effectively and minimizing the attrition to other card issuers, according to the J.D. Power 2017 Australia Credit Card Study,SM released today.
COSTA MESA, Calif.: 26 Oct. 2017 — Many small businesses are feeling neglected by their banks as satisfaction in nearly every factor declines, according to the J.D. Power 2017 U.S. Small Business Banking Satisfaction Study,SM released today.
COSTA MESA, Calif.: 26 Oct. 2017 — It’s not just consumers with their bandwidth-sucking kids and always-on-social-media habits who crave unlimited data plans from their wireless carriers. According to the J.D. Power 2017 U.S. Business Wireless Satisfaction Study,SM released today, unlimited data services offer an even greater boost to customer satisfaction in the business wireless market.
COSTA MESA, Calif.: 23 Oct. 2017 — Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study.SM The finding is significant in light of dramatically rising claims frequency and high losses, which are forcing insurers to control costs through increased reliance on technology.
COSTA MESA, Calif.: 19 Oct. 2017 — Ease of installation and usage remain key contributors to overall satisfaction with remotely controlled—or smart—thermostats, according to the J.D. Power 2017 Smart Thermostat Satisfaction Report,SM released today.
The primary benefit of smart thermostats is convenience, with 70% of customers indicating they adjust their thermostat remotely, followed by automated temperatures when not home at 53% and saving money on monthly heating/air conditioning costs at 52%.
COSTA MESA, Calif.: 17 Oct. 2017 — Improved economic conditions, favorable pricing and better customer engagement have driven customer satisfaction with U.S. life insurance plans to a record high, according to the J.D. Power 2017 U.S. Life Insurance Study,SM released today.
SINGAPORE: 16 Oct. 2017 — The increase in service volume during the morning rush is eroding customer satisfaction and creating challenges for luxury service centres in Taiwan, according to the J.D. Power 2017 Taiwan Customer Service Index (Luxury) Study,SM released today.
COSTA MESA, Calif.: 18 Oct. 2017 — In the growing professionally installed and monitored home/residential security market, overall customer satisfaction with home security brands is high relative to other at-home studies such as windows and patio doors; home improvement retailers; clothes washers and dryers; and dishwashers, according to the J.D. Power 2017 Home Security Satisfaction Study,SM. On a 1,000-point scale, overall customer satisfaction for home security is 831, compared with all other at-home studies at 825.
COSTA MESA, Calif.: 11 Oct. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, announced today that Finbarr O'Neill, Chief Executive Officer and President, has informed the company’s board of directors of his intention to retire from J.D. Power, effective March 2018.