Press Releases

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2017年台灣新車銷售滿意度(SSI)調查

新加坡2017年8月31日訊  - J.D. Power於今天發表最新2017年台灣新車銷售滿意度(SSI)調查SM,調查指出台灣越來越多年輕車主選購新車時會參考網路上的資訊。

J.D. Power調查發現,年齡不到35歲者佔全台車主總人數的 27%。在這群年輕車主中,超過四分之三(78%)的人買新車前會先上網研究,比例高於35歲或以上的族群(64%)。另外,年輕車主貨比三家的比例(31%)也較35歲或以上的族群(26%)高。且近半數(44%)的年輕車主在做出最終購車決策前,至少已經比較過兩個不同的品牌,這比例同樣高於較年長者(39%)。

而網路是年輕車主取得汽車相關資訊的重要來源。其中,75%的人會參考消費性/新聞網站或入口網站的汽車頻道;69%的人則會到汽車專門網站/論壇上瀏覽汽車評鑑和網友意見。

針對此份調查, J.D. Power總監Kaustav Roy表示:「台灣年輕消費族群不會只依賴業代推薦來買車,越來越多人會在走進經銷商前先上網研究產品評價和其他消費者的意見,以更深入了解市場上有哪些產品。在新車的選購上,此族群的顧客更精打細算,因此會把油耗當成最重要的考量因素。另外,他們還會在網路分享更多有關購車經驗的心得,進而影響其他潛在消費者的購買決定。」

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2017 Philippines Sales Satisfaction Index (SSI) Study

SINGAPORE: 31 Aug. 2017 — Despite new-vehicle buyers visiting authorized showrooms more frequently during their purchase experience and an increasing number accepting delivery at the dealer premises, satisfaction with dealer facilities and the delivery process is declining, according to the J.D. Power 2017 Philippines Sales Satisfaction Index (SSI) Study,SM released today. 

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2017 Taiwan Sales Satisfaction Index (SSI) Study

SINGAPORE: 31 Aug. 2017 — Young car owners in Taiwan increasingly look to online channels when shopping for their vehicle, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study,SM  released today. 

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J.D. Power and LMC Automotive Forecast August 2017

DETROIT: 24 Aug. 2017 — The new vehicle retail sales pace in August is expected to decline for the fifth time this year, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.0 million units, a decrease of 341,000 units from a year ago and the lowest level of the year. Retail sales in August are anticipated to reach 1,284,411 units, a 1.9% decrease (selling day adjusted) compared with August 2016.

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2017中国新车轮胎满意度研究(NV-TSI)

2017中国新车轮胎满意度:米其林在豪华轿车细分市场与主流轿车细分市场名列第一;耐克森在SUV细分市场名列第一 

2017年8月24日,北京 — 据 J.D. Power (君迪)今天发布的2017中国新车轮胎满意度研究SM (NV-TSI)显示,中国消费者对轮胎的品牌意识显著增强。七成受访车主知道自己的新车轮胎品牌,比之2016年的约四成(42%)有大幅提升。

研究发现,2%的车主对轮胎规格等信息“非常了解”,18%的车主为“比较了解”;而2016年这两个比例分别仅为1%和9%。

此外,研究显示:消费者的轮胎满意度与再次购买之间存在着紧密联系。在高满意度组轮胎品牌的新车车主中,近三成(28%)表示今后更换轮胎时“一定会”再次购买该品牌。

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U.S. Wireless Network Quality Performance Study - Volume 2

COSTA MESA, Calif.: 24 Aug. 2017 — In addition tobars, dropped calls, and other conventional measures of network performance, customer perception of wireless network quality is about access to unlimited amounts of data, according to the J.D. Power 2017 U.S. Wireless Network Quality Performance StudySM—Volume 2, published today. The study finds that customers with unlimited data plans experience a lower incidence of overall network problems, data problems, messaging problems, and calling problems than those with data allowances.

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2017 China New-Vehicle Tire Satisfaction Index (NV-TSI)

BEIJING: 24 Aug. 2017 — Vehicle owners in China are notably more likely to identify the brand of tires on their current vehicle, an increase to 70% from 42% in 2016,  according to the J.D. Power 2017 New-Vehicle Tire Satisfaction StudySM (NV-TSI).

The study shows that 2% of new vehicle owners say they know their tire features “very well” and 18% say they know them “somewhat,” as compared with 1% and 9%, respectively, in 2016.

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J.D. Power 2017 Seat Quality and Satisfaction Study

COSTA MESA, Calif.: 24 Aug. 2017— The J.D. Power 2017 Seat Quality and Satisfaction StudySM provides automotive manufacturers and suppliers with quality and satisfaction information related to seating systems. New-vehicle owners are asked to rate the quality of their vehicle’s seats and seat belts with respect to whether they have experienced defects/malfunctions or design problems during the first 90 days of ownership.

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David Pieffer Joins J.D. Power as Property & Casualty Insurance Practice Lead

David Pieffer

COSTA MESA, Calif.: 21 Aug. 2017 — David Pieffer, a 30-year insurance industry veteran, has been named to the newly created position of Property & Casualty Insurance Practice Lead at J.D. Power, the global leader in consumer insights, advisory services and data and analytics.

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2017 J.D. Power Canadian Full Service Investor Satisfaction Study

TORONTO: 17 Aug. 2017 — One full year after sweeping regulatory reforms went into effect requiring investment advisory firms in Canada to disclose more information about their fees to clients, most investors still do not understand these fees. According to the J.D. Power 2017 Canadian Full Service Investor Satisfaction Study,SM released today, fewer than one-fourth of investors report having a complete understanding of the fees they pay to their investment advisors.

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