SINGAPORE: 31 Aug. 2017 — Despite new-vehicle buyers visiting authorized showrooms more frequently during their purchase experience and an increasing number accepting delivery at the dealer premises, satisfaction with dealer facilities and the delivery process is declining, according to the J.D. Power 2017 Philippines Sales Satisfaction Index (SSI) Study,SM released today.
SINGAPORE: 31 Aug. 2017 — Young car owners in Taiwan increasingly look to online channels when shopping for their vehicle, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study,SM released today.
DETROIT: 24 Aug. 2017 — The new vehicle retail sales pace in August is expected to decline for the fifth time this year, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.0 million units, a decrease of 341,000 units from a year ago and the lowest level of the year. Retail sales in August are anticipated to reach 1,284,411 units, a 1.9% decrease (selling day adjusted) compared with August 2016.
COSTA MESA, Calif.: 24 Aug. 2017 — In addition tobars, dropped calls, and other conventional measures of network performance, customer perception of wireless network quality is about access to unlimited amounts of data, according to the J.D. Power 2017 U.S. Wireless Network Quality Performance StudySM—Volume 2, published today. The study finds that customers with unlimited data plans experience a lower incidence of overall network problems, data problems, messaging problems, and calling problems than those with data allowances.
BEIJING: 24 Aug. 2017 — Vehicle owners in China are notably more likely to identify the brand of tires on their current vehicle, an increase to 70% from 42% in 2016, according to the J.D. Power 2017 New-Vehicle Tire Satisfaction StudySM (NV-TSI).
The study shows that 2% of new vehicle owners say they know their tire features “very well” and 18% say they know them “somewhat,” as compared with 1% and 9%, respectively, in 2016.
COSTA MESA, Calif.: 24 Aug. 2017— The J.D. Power 2017 Seat Quality and Satisfaction StudySM provides automotive manufacturers and suppliers with quality and satisfaction information related to seating systems. New-vehicle owners are asked to rate the quality of their vehicle’s seats and seat belts with respect to whether they have experienced defects/malfunctions or design problems during the first 90 days of ownership.
COSTA MESA, Calif.: 21 Aug. 2017 — David Pieffer, a 30-year insurance industry veteran, has been named to the newly created position of Property & Casualty Insurance Practice Lead at J.D. Power, the global leader in consumer insights, advisory services and data and analytics.
TORONTO: 17 Aug. 2017 — One full year after sweeping regulatory reforms went into effect requiring investment advisory firms in Canada to disclose more information about their fees to clients, most investors still do not understand these fees. According to the J.D. Power 2017 Canadian Full Service Investor Satisfaction Study,SM released today, fewer than one-fourth of investors report having a complete understanding of the fees they pay to their investment advisors.