Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 U.S. Pharmacy Study

WESTLAKE VILLAGE, Calif.: 27 September 2012 — Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy StudySM released today.

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2012 Japan Automotive Performance, Execution and Layout (APEAL) Study

TOKYO: 27 September 2012 — New-vehicle owners who downsize to smaller vehicles in favor of better fuel economy or vehicle maintenance costs rate their vehicles as less appealing, particularly in the areas of exterior styling and vehicle dynamics, than owners who replace vehicles within the same segment, according to the J.D. Power Asia Pacific 2012 Japan Automotive Performance, Execution and Layout (APEAL) Study.SM

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2012 India Escaped Shopper Study

SINGAPORE: 27 SEPT. 2012 — Cross-shopping activity in India increases year over year, as more prospective vehicle buyers are considering one or more models during their shopping process, according to the J.D. Power Asia Pacific 2012 India Escaped Shopper StudySM (ESS) released today.

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2012年日本自動車サービス満足度(CSI)調査

東京:2012年9月26日―国産大手ブランドの軽自動車販売参入が本格化し、軽自動車主体ブランドのディーラーは、アフターサービス利用顧客の満足度向上、とりわけ、国産量販ブランドから軽自動車主体ブランドに買い替えた顧客の満足度向上という課題に直面していることが、2012年J.D. パワー アジア・パシフィック日本自動車サービス満足度(Customer Service Index、略称CSI)調査により明らかになった。

本調査は、アフターサービスにおける販売店に対する顧客の満足度を総合的に分析することを目的としており、今回で11回目の実施となる。新車購入店でサービスを受けた際の顧客の総合的な満足度に影響を与えるのは5つのファクターで、それらは「サービス担当者」(23%)、「サービス料金」(22%)、「サービス内容」(21%)、「営業体制」(19%)、「店舗施設」(15%)となっている(カッコ内は総合満足度に対する影響度)。これらのファクターにおける複数の詳細項目についての評価を元に、総合満足度(1,000点満点)を算出している。

量販ブランド*から軽自動車主体ブランド*に買い替えた顧客の総合CSIスコアは584ポイントで、直前車も軽自動車主体ブランドであった顧客(596ポイント)の満足度を下回ることが明らかとなった。

Japanese

2012 Japan Customer Service Index (CSI) Study

TOKYO: 26 September 2012 — In the face of mounting competition from major makes, mini-car dealerships are facing a severe challenge in satisfying customers in after services, particularly among owners who have switched from domestic mass market brands, according to the J.D. Power Asia Pacific 2012 Japan Customer Service Index (CSI) StudySM released today.

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2012 Canadian Auto Insurance Satisfaction Study

TORONTO: 25 September 2012 — As fewer customers indicate premium rate increases and more enticing policy offerings become available to policyholders, satisfaction with Canadian auto insurance carriers improves across all regions, according to the J.D. Power and Associates 2012 Canadian Auto Insurance Satisfaction StudySM released today.

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2012 September Automotive Forecast

WESTLAKE VILLAGE, Calif.: 20 September 2012 — The increase in new-vehicle retail sales in September is consistent with the expected 12 percent retail sales annual increase in 2012 from 2011, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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2012 U.S. Medium-Duty Truck Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 20 September 2012 — Although reported fuel economy and quality improve for medium-duty trucks, the impact on satisfaction with new engines meeting the 2010 EPA emission regulations is negligible even as fuel prices rise, according to the J.D. Power and Associates 2012 U.S. Medium-Duty Truck Customer Satisfaction StudySM released today.

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2012 CTSS--Cisco Systems

WESTLAKE VILLAGE, Calif.: 20 September 2012 — For the third consecutive year, Cisco has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally. This is the sixth time Cisco has achieved certification.

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2012 U.S. Residential Telephone Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 20 September 2012 — Both Generation Y and Pre-Boomer1 customers are significantly more satisfied with their home telephone service than customers in other generational groups, but for very different reasons, according to the J.D. Power and Associates 2012 U.S. Residential Telephone Customer Satisfaction StudySM released today.

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