Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

SINGAPORE: 9 April 2012 — While roadside mechanics remain the most frequently visited location for servicing tires in India, original equipment tire owners are increasingly having their tires serviced at authorized retail outlets, such as independent tire dealers or purchase dealers, according to the J.D. Power Asia Pacific 2012 India Original Equipment Tire Customer Satisfaction Index (TCSI) StudySM released today.

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2012 NY International Auto Show - Outstanding Customer Experience Improvement

WESTLAKE VILLAGE, Calif.: 4 April 2012 — J.D. Power and Associates recognized Cadillac and MINI today for the strong improvement of their models and dealership experience during the past three years.

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U.S. Light Vehicles Sales Climb - March 2012

WESTLAKE VILLAGE, Calif., 3 April 2012 — While sales of new light vehicles in the United States continued at a brisk pace in March 2012, the types of vehicles being purchased, as well as the types of buyers and the average transaction price are rapidly changing, according J.D. Power and Associates' Power Information Network(R) (PIN), which collects transaction data on hundreds of thousands of new retail vehicle purchases and leases each month.

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2012 Japan Life Insurance Contract Customer Satisfaction Study

TOKYO: 7 March 2012 — While the main sales channel for life insurance in Japan remains direct sales by insurance companies, a growing percentage of consumers are using agencies to buy their life insurance, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Contract Customer Satisfaction StudySM.

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2012 U.S. Property Claims Satisfaction Study

WESTLAKE VILLAGE, Calif.: 2 April 2012 — Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction StudySM released today.

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2012 U.S. Financial Advisor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 March 2012 — Adhering to best practices regarding firm performance, technology, compliance and administrative support yield the highest levels of advisor satisfaction, even among advisors who receive payouts that are lower than industry average, according to the J.D. Power and Associates 2012 U.S. Financial Advisor Satisfaction StudySM released today.

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2012 U.S. Original Equipment Tire Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 March 2012 — When customers are highly satisfied with their vehicle's original tires, they are more likely to be loyal to the vehicle brand at the time of their next purchase, according to the J.D. Power and Associates 2012 U.S. Original Equipment Tire Customer Satisfaction StudySM.

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Bank of America Merrill Lynch - Call Center Certification Excellence

WESTLAKE VILLAGE, Calif.: 28 March 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for an eighth consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers call center operation to provide "An Outstanding Customer Service Experience."

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2012 Upright Vacuum Satisfaction Study

WESTLAKE VILLAGE, Calif.: 28 March 2012 — Miele ranks highest in satisfying customers with upright vacuum cleaners, according to the J.D. Power and Associates 2012 Upright Vacuum Satisfaction StudySM released today.

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March 2012 - Monthly Sales Forecast

WESTLAKE VILLAGE, Calif.: 22 March 2012 — New-vehicle retail sales are on track to end the first quarter of 2012 particularly strong, with performance in March continuing the trend from the past several months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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