Press Releases

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2012 U.S. Wireless Customer Care Performance Studies - Volume 1

WESTLAKE VILLAGE, Calif: 2 February 2012 — Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service StudySM--Volume 1 and the 2012 U.S.
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2012 Auto Claims Satisfaction Study Wave 1

WESTLAKE VILLAGE, Calif.: 31 January 2012 — Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in the number of auto insurance claims and the amount of time needed to repair vehicles, according to the J.D. Power and Associates 2012 Auto Claims Satisfaction StudySM--Wave 1 released today. 

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Liberty Mutual Insurance Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 24 January 2012 — Liberty Mutual Insurance’s service call centers have been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Liberty Mutual’s service call center operations to provide “An Outstanding Customer Service Experience.” 

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MS LifeLines Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 23 January 2012 — MS LifeLines, sponsored by EMD Serono, Inc. and Pfizer Inc., has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the MS Lifelines call center operations to provide “An Outstanding Customer Service Experience.” 

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The Valley Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 20 January 2012 — The Valley Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the ninth consecutive year the hospital has been recognized for its inpatient services, and the second consecutive year it has been recognized for its emergency department services.

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Global Experience Specialists (GES) Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 4 January 2012 — Global Experience Specialists (GES) has been recognized for call center customer satisfaction excellence for a fourth consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by GES call center operations to provide “An Outstanding Customer Service Experience.”

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2011 China Vehicle Dependability Study (VDS)


SHANGHAI: 16 December 2011 — Chinese domestic brands have narrowed the gap with international brands in vehicle dependability by 34 percent from 2010, according to the J.D. Power Asia Pacific 2011 China Vehicle Dependability StudySM (VDS) released today.

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Shoals Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 13 December 2011 — Shoals Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Inpatient Experience.”

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Freeman Customer Support Center Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 6 December 2011 — Freeman Customer Support Center has been recognized for call center customer satisfaction excellence for a second consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the Freeman Customer Support Center call center operations to provide “An Outstanding Customer Service Experience.”

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Northside Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 5 December 2011 — Northside Hospital, located in Atlanta, Ga., has been recognized for service excellence for a third consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Maternity Experience.”

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