Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 Distinguished Hospital Program--Valley View Hospital

WESTLAKE VILLAGE, Calif.: 26 April 2012 — Valley View Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the second consecutive year the hospital has been recognized for its inpatient services, and the fourth consecutive year it has been recognized for its emergency department services.

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2012 U.S. Business Wireless Satisfaction Study

WESTLAKE VILLAGE, Calif.: 26 April 2012 — Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.

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2012 U.S. Home Improvement Retailer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 25 April 2012 — Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction StudySM released today.

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TriWest Healthcare Alliance - Call Center Certification of Excellence

WESTLAKE VILLAGE, Calif.: 18 April 2012 — TriWest Healthcare Alliance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by TriWest call center operations to provide "An Outstanding Customer Service Experience."

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2012 China Dealer Attitude Study

BEIJING: 22 April 2012 — A changing economic and regulatory environment, coupled with more products and dealerships, have led China vehicle dealers to report lower profits on 2011 operations, compared with 2010, according to the J.D. Power Asia Pacific 2012 China Dealer Attitude StudySM.

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北京车展华丽登场之际,经销商面临盈利下滑

2012年4月22日,北京 – J.D. Power亚太公司2012年中国经销商满意度研究SM显示,宏观经济形势及监管环境的变化,加之汽车品牌和经销商数量的剧增,导致2011年中国汽车经销商的利润同比出现下降。


J.D. Power亚太区中国经销商满意度研究面向汽车经销商了解其对经营状况的观点以及汽车生产商的满意度。2012年该项研究涉及59个城市和38个汽车品牌的1,605个经销商。研究结论显示,处于盈利状态的经销商的占比从2010年的81%降至2011年的63%;出现经营亏损的经销商的占比则从2010年的9%增加到2011年的20%。


J.D. Power and Associates全球零售咨询服务副总裁Charles Mills认为:“利润方面的严峻形势所影响的不仅仅是经销商。汽车品牌需要经销商持续投资,才能挖掘新的市场潜力。另一方面,中国消费者对经销商的服务体验期望值越来越高。如果经销商盈利能力较低,汽车品牌也将处于劣势。"


汽车销量放缓,入门级细分市场受影响最大

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2012 Automotive Retail Sales Forecast

WESTLAKE VILLAGE, Calif.: 19 April 2012 — New-vehicle retail sales in April are expected to continue the year-over-year growth trend from the first quarter, as the market heads into the Spring selling season, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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2012 Retail Banking Satisfaction Study

WESTLAKE VILLAGE, Calif.: 19 April 2012 — While consumers are growing increasingly dissatisfied with fees, banks are able to offset it with higher satisfaction in other areas, such as banking facilities, account activities, and problem resolution, according to the J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction StudySM released today.  

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The Hartford--Call Center Certification of Excellence

WESTLAKE VILLAGE, Calif.: 5 April 2012 — The Hartford Financial Services Group Inc. has been recognized for call center operation customer satisfaction excellence for a seventh consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."

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2012 Specialty Coffee Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 19 April 2012 — Staff, more than price or merchandise offerings, is key to driving higher satisfaction among specialty coffee customers, according to the J.D. Power and Associates 2012 Specialty Coffee Retailer Satisfaction ReportSM released today.

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