Press Releases

Read relevant and trending J.D. Power industry press releases.

2011 Japan Hotel Guest Satisfaction Study

TOKYO: 28 November 2011 — Focusing on improving the quality of staff service at hotel chains in Japan may result in a lift in overall satisfaction, according to the J.D. Power Asia Pacific 2011 Japan Hotel Guest Satisfaction Study SM released today. 

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2011 UK Retail Banking Satisfaction Study

LONDON: 24 November 2011 — Despite an environment of cynicism toward banks, overall satisfaction with retail banks in the UK has increased from 2010, according to the J.D. Power and Associates 2011 UK Retail Banking Satisfaction StudySM released today.

The study measures customer satisfaction with banks in the UK based on six factors that drive overall satisfaction: problem resolution; account activities; fees; product offerings; account information; and branch facility.

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Wireless Smartphone and Handset Satisfaction Studies Brasil 2011

SAO PAULO: 21 November 2011 - Apple ranks highest in satisfying smartphone customers while Samsung ranks highest in customer satisfaction with traditional mobile phones, according to the J.D. Power do Brasil 2011 Wireless Smartphone and Wireless Handset Satisfaction Studies,SM both released today.

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Wireless Smartphone Satisfaction Study 2011 e Wireless Handset Satisfaction Study 2011

São Paulo, 21 de novembro de 2011 — Apple e Samsung alcançam o primeiro lugar em seus respectivos segmentos, quanto à satisfação dos usuários com os fabricantes de telefones celulares, de acordo com os estudos - 2011 Wireless Smartphone Satisfaction StudySM e 2011 Wireless Handset Satisfaction StudySM-, desenvolvidos pela J.D. Power do Brasil e divulgados hoje.

Portuguese, Brazil

Forrest General Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 21 November 2011 — Forrest General Hospital has been recognized for service excellence for a third consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide “An Outstanding Cardiovascular Experience.”

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2011 Primary Mortgage Origination Study

WESTLAKE VILLAGE, Calif.: 17 November 2011 -- Overall customer satisfaction with primary mortgage lenders has increased considerably from 2010, according to the J.D. Power and Associates 2011 U.S. Primary Mortgage Origination Satisfaction StudySM released today.

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2011 North America Rental Car Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 November 2011 -- Customer satisfaction with rental cars has increased for a second consecutive year, returning to nearly 2006 levels, according to the J.D. Power and Associates 2011 North America Rental Car Satisfaction StudySM released today.

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Vehicle Ownership Satisfaction Study (VOSS) Brasil 2011

SÃO PAULO, 28 de julho de 2011 – Entre os proprietários de veículos no Brasil, os custos que envolvem a propriedade do automóvel representam o principal fator de insatisfação, sobretudo para donos de veículos de menor tamanho – os carros subcompactos e compactos – de acordo com o estudo sobre a satisfação dos proprietários de veículos no Brasil, o "2011 Brasil Vehicle Ownership Satisfaction StudySM – VOSS", divulgado hoje.

Portuguese, Brazil

2011 U.S. Auto Claims Satisfaction Study

WESTLAKE VILLAGE, Calif.: 27 October 2011 -- Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than are claimants who incur a repairable vehicle claim, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction StudySM released today.

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2011 Small Business Banking Study

WESTLAKE VILLAGE, Calif.: 20 October 2011 — Despite the doom and gloom in the banking news media, overall satisfaction among small business banking customers has increased from 2010, returning to 2009 levels, according to the J.D. Power and Associates 2011 U.S. Small Business Banking Satisfaction StudySM released today.

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