Press Releases

Read relevant and trending J.D. Power industry press releases.

2011 Residential Television Service Satisfaction Study

WESTLAKE VILLAGE, Calif.: 13 October 2011 — Growth in residential television service revenues is being fueled by increased penetration of DVR hardware and additional viewing services, according to the J.D. Power and Associates 2011 U.S. Residential Television Service Satisfaction StudySM released today.

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2011 Residential Telephone Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 September 2011 — Service outages due to severe winter weather have had a notable negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power and Associates 2011 U.S. Residential Telephone Customer Satisfaction StudySM released today.

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2011 Pharmacy Satisfaction Study

WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today.

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2011 Wireless Traditional Mobile Phone Satisfaction Study

WESTLAKE VILLAGE, Calif.: 8 September 2011 -- Overall satisfaction with smartphones and traditional mobile phones is considerably higher for devices that are a specific size and weight and are equipped with the latest technological advancements, such as high-quality display screens, faster processing speeds, longer battery life and touch screen capabilities, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 2 and the J.D. Power and Associates 2011 U.S.
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2011 US National Homeowners Insurance Study

WESTLAKE VILLAGE, Calif.: 1 September 2011 — Among homeowners insurance policyholders, those with flood insurance tend to be significantly less satisfied with their policy coverage, compared with policyholders who opt not to carry it, according to the J.D. Power and Associates 2011 U.S. National Homeowners Insurance StudySM released today.

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Retail Banking Customer Satisfaction Study Brasil 2011

São Paulo, 30 de agosto de 2011- A satisfação geral dos clientes com os bancos de varejo no Brasil é a menor entre os cinco países onde o estudo é realizado - Canadá, Estados Unidos, China, Reino Unido e Brasil - de acordo com o “2011 Brasil Retail Banking Customer Satisfaction StudySM", realizado pela J.D. Power e divulgado hoje.

Portuguese, Brazil

2011 Wireless Network Quality Study

WESTLAKE VILLAGE, Calif.: 25 August 2011 - Overall network performance levels for wireless handsets differ depending on whether devices are used for voice calling, text messaging or data service, according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance StudySM--Volume 2 released today.
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2011 Japan Auto Insurance Claims Satisfaction Study

TOKYO: 23 August 2011 — Reassuring customers who report an auto insurance claim is key to elevating satisfaction with the auto claims experience, according to the J.D. Power Asia Pacific 2011 Japan Auto Insurance Claims Satisfaction Study.SM 

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2011 Japan Auto Insurance Customer Satisfaction Study

TOKYO: 23 August 2011 — When auto insurance premiums are increased, providing customers with explanations of why rates have gone up is key to keeping them from switching insurance companies , according to the J.D. Power Asia Pacific 2011 Japan Auto Insurance Customer Satisfaction Study.SM 

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2011 Credit Card Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 August 2011 — After a considerable decline in 2009, credit card customer satisfaction has increased for a second year, according to the J.D. Power and Associates 2011 U.S. Credit Card Satisfaction StudySM released today.

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