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2012年米国自動車商品魅力度(APEAL)調査

米国カリフォルニア州ウェストレイク・ビレッジ2012年7月25日 — J.D. パワー・アンド・アソシエイツが本日発表した2012年米国自動車商品魅力度(Automotive Performance, Execution and Layout、略称APEAL)調査によると、自動車ユーザーの間でよりコンパクトな車両に移行する傾向が続く中、そうしたユーザーたちは新たに購入したコンパクトな車両でも以前所有していた大型の車両と同等の魅力がある、と見ているケースが多いことがわかった。

本調査の結果、新車の購入者のうち27%がダウンサイズ(より小型なセグメントの車両への買い替え)を行っていた。反対にアップサイズした購入者は13%に留まっており、以前と同じセグメントの新車を購入したユーザーは60%であった。

J.D. パワー・アンド・アソシエイツのグローバル・オートモーティブのバイス・プレジデント、デ ヴィッド・サージェントは、「より小型な車両に買い替えたユーザーも、かつてのような犠牲を強いられなくなっている。自動車メーカー各社は米国市場に向けて魅力的な小型車の提供に力を入れており、顧客はそうした車両の性能の高さに感心しているようだ」と述べている。

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July 2012 North American Auto Sales Forecast

WESTLAKE VILLAGE, Calif.: 26 July 2012 — July's new-vehicle retail sales are expected to post the second strongest year-over-year growth rates during the past 12 months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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2012 U.S. Wireless Customer Care Full-Service Performance Study--Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study

WESTLAKE VILLAGE, Calif: 26 July 2012 — Wireless customers who subscribe to tiered service plans that offer varying degrees of  data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.

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2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study

View the results 2012 U.S. Automotive Performance, Execution and Layout (APEAL) Study

WESTLAKE VILLAGE, Calif.: 25 July 2012 -- As owners continue to shift toward smaller vehicles, they are finding that the ones they buy are often just as appealing as the larger vehicles they previously owned, according to the J.D. Power and Associates 2012 U.S. Automotive Performance, Execution and Layout (APEAL) StudySM released today. gasoline-electric

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2012 North America Hotel Guest Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 25 July 2012 — While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.

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The Hartford - Call Center Certification Program

WESTLAKE VILLAGE, Calif.: 24 July 2012 — The Hartford Financial Services Group, Inc. has been recognized for customer satisfaction excellence for its small business insurance call center operations under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."

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2012 U.S. Primary Mortgage Servicer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 19 July 2012 — Historically low interest rates, combined with proprietary and government loan modification programs, have helped reduce the number of homeowners in distress, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Servicer Satisfaction StudySM released today.

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2012 Canadian Retail Banking Customer Satisfaction Study

TORONTO: 19 July 2012 — Overall customer satisfaction with the Big 51 and mid banks in Canada has declined this year, due largely to a decline in fee satisfaction, according to the J.D. Power and Associates 2012 Canadian Retail Banking Customer Satisfaction StudySM released today.

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Call Center Certification - Salt River Project

WESTLAKE VILLAGE, Calif.: 15 June 2012 — Salt River Project has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Salt River Project's service call center operations to provide "An Outstanding Customer Service Experience."

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2012 Laundry Appliance Satisfaction Study and 2012 Kitchen Appliance Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 July 2012 — While customer satisfaction with appliances has declined slightly from 2011, some manufacturers have managed to differentiate their brands and increase customer satisfaction, regaining previously held high rank positions, according to the J.D. Power and Associates 2012 Laundry Appliance Satisfaction StudySM and the J.D. Power and Associates 2012 Kitchen Appliance Satisfaction StudySM released today.

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