Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 U.S. Property Claims Satisfaction Study

WESTLAKE VILLAGE, Calif.: 2 April 2012 — Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction StudySM released today.

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2012 U.S. Financial Advisor Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 March 2012 — Adhering to best practices regarding firm performance, technology, compliance and administrative support yield the highest levels of advisor satisfaction, even among advisors who receive payouts that are lower than industry average, according to the J.D. Power and Associates 2012 U.S. Financial Advisor Satisfaction StudySM released today.

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2012 U.S. Original Equipment Tire Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 29 March 2012 — When customers are highly satisfied with their vehicle's original tires, they are more likely to be loyal to the vehicle brand at the time of their next purchase, according to the J.D. Power and Associates 2012 U.S. Original Equipment Tire Customer Satisfaction StudySM.

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Bank of America Merrill Lynch - Call Center Certification Excellence

WESTLAKE VILLAGE, Calif.: 28 March 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for an eighth consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers call center operation to provide "An Outstanding Customer Service Experience."

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2012 Upright Vacuum Satisfaction Study

WESTLAKE VILLAGE, Calif.: 28 March 2012 — Miele ranks highest in satisfying customers with upright vacuum cleaners, according to the J.D. Power and Associates 2012 Upright Vacuum Satisfaction StudySM released today.

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March 2012 - Monthly Sales Forecast

WESTLAKE VILLAGE, Calif.: 22 March 2012 — New-vehicle retail sales are on track to end the first quarter of 2012 particularly strong, with performance in March continuing the trend from the past several months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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2012 Japan Life Insurance After Contract Customer Satisfaction Study

TOKYO: 21 March 2012 — Among customers for which two years or more have passed since the purchase of life insurance, policy cancellation intent differs according to differences in understanding of policy details at the time of purchase, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance After Contract Customer Satisfaction StudySM released today.

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2012年生命保険契約満足度調査(保全編)

CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー アジア・パシフィック(本社:東京都港区、代表取締役社長:アルバート ラパーズ、略称:J.D. パワー)は、2012年生命保険契約満足度調査(保全編)の結果を発表した。

当調査は、生命保険加入後2年以上経過した顧客を対象に、加入保険に対する最新の意識や、契約後における保険会社・代理店の対応実態や満足度を調べたものである。

当調査の対象である加入者のうち、約2割がその契約を解約したいという意向(以下「解約意向」)を持っていることが明らかになった。また、解約意向の割合は保険会社によって5%~27%となっており、顧客流出のリスクに約5倍の差があるといえる。この差は、契約時における加入者の保険内容に対する理解度の違いによるところが大きく、「保険内容がわかりやすかった」という理由で保険を契約した人が多い会社ほど解約意向が低い傾向にある。さらに、解約意向は契約後5年以上経過すると高まる傾向があるが、保険内容への理解度が高い加入者は、契約後5年以上経っても解約意向が高まらないことから、契約段階でいかに保険をわかりやすく説明し、納得感を生み出すかが、顧客流出を防ぐための前提条件だといえる。

 一歩踏み込んだ訪問活動が顧客流出を防ぐ 

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2012 Alberta Single-Family New Home Builder Customer Satisfaction Study - Edmonton

WESTLAKE VILLAGE, Calif.: 17 March 2012 — Dolce Vita Homes has been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2012 Alberta Single-Family New Home Builder Customer Satisfaction StudySM released today.

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2012 U.S. Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies--Volume 1

WESTLAKE VILLAGE, Calif.: 15 March 2012 — As smartphone users place increasingly complex demands on the functionality of their devices, satisfaction with battery performance is becoming a critical factor in overall satisfaction as well as brand loyalty, according to the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2012 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today.

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