WESTLAKE VILLAGE, Calif.: 18 July 2012 — Simple behaviors, such as greeting customers promptly when they enter an appliance retail store, may result in higher levels of customer satisfaction, according to the J.D. Power and Associates 2012 Appliance Retailer Satisfaction StudySM released today.
WESTLAKE VILLAGE, Calif.: 17 July 2012 — Customer satisfaction with the auto claims experience has returned to levels similar to those in the second half of 2011, after a notable decrease in the first quarter of 2012, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM-Wave 3 released today.
WESTLAKE VILLAGE, Calif.: 11 July 2012 — Following a stormy second half of 2011, customer satisfaction with electric utility companies has declined for a second consecutive year, according to the J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction StudySM released today.The study measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
BEIJING: 10 July 2012 — Customer satisfaction with retail banks in China improves in 2012 due to significant increases in satisfaction with fees and problem resolution, according to the J.D. Power Asia Pacific 2012 China Retail Banking Satisfaction StudySM.
Now in its fourth year, the study measures customer satisfaction across six factors: transactions; product offerings; account information; facility; fees; and problem resolution. The study also examines performance-improvement initiatives designed to drive customer loyalty and advocacy.
WESTLAKE VILLAGE, Calif.: 3 July 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Bank of America Merrill Lynch's service call center operations to provide "An Outstanding Customer Service Experience."
SHANGHAI: 29 June 2012 — The percentage of consumers in China who intend to purchase a new European vehicle has increased notably to 35 percent in 2012 from 25 percent in 2009, according to the J.D. Power Asia Pacific 2012 China New-Vehicle Intender Study SM (NVIS) released today.