Press Releases

Read relevant and trending J.D. Power industry press releases.

2012 U.S. Wireless Purchase Experience Studies - Volume 1

WESTLAKE VILLAGE, Calif: 16 February 2012 — Overall satisfaction with the wireless purchase experience has declined from 2011, mainly due to changing customer expectations and the level of service provided within the phone channel, according to the J.D. Power and Associates 2012 U.S. Full-Service Wireless Purchase Experience StudySM--Volume 1 and the 2012 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
English

Avaya Recognized for Customer Service Excellence

WESTLAKE VILLAGE, Calif.: 15 February 2012 — Avaya, a global provider in business collaboration systems, software and services, has achieved certification for a fourth consecutive year under the J.D. Power and Associates Certified Technology Service and SupportProgram.SM This distinction recognizes Avaya for delivering “An Outstanding Customer Service Experience.” 

English

2012 Electric Utility Business Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 15 February 2012 — Overall business customer satisfaction with electric utility companies has improved notably from 2011, but satisfaction among businesses with the smallest monthly average electric bills trails behind that of businesses that spend more, according to the J.D. Power and Associates 2012 Electric Utility Business Customer Satisfaction StudySM released today.

English

Capital One Call Centers Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 7 February 2012 — Capital One has been recognized for customer service excellence for its U.S. credit card, retail banking and small business credit card servicing call centers under the J.D.

English

Merrill Edge Call Centers Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 6 February 2012 — Merrill Edge has been recognized for customer service excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the company’s call centers to provide “An Outstanding Customer Service Experience.” 

English

2012 U.S. Wireless Customer Care Performance Studies - Volume 1

WESTLAKE VILLAGE, Calif: 2 February 2012 — Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service StudySM--Volume 1 and the 2012 U.S.
English

2012 Auto Claims Satisfaction Study Wave 1

WESTLAKE VILLAGE, Calif.: 31 January 2012 — Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in the number of auto insurance claims and the amount of time needed to repair vehicles, according to the J.D. Power and Associates 2012 Auto Claims Satisfaction StudySM--Wave 1 released today. 

English

Liberty Mutual Insurance Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 24 January 2012 — Liberty Mutual Insurance’s service call centers have been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Liberty Mutual’s service call center operations to provide “An Outstanding Customer Service Experience.” 

English

MS LifeLines Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 23 January 2012 — MS LifeLines, sponsored by EMD Serono, Inc. and Pfizer Inc., has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the MS Lifelines call center operations to provide “An Outstanding Customer Service Experience.” 

English

The Valley Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 20 January 2012 — The Valley Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the ninth consecutive year the hospital has been recognized for its inpatient services, and the second consecutive year it has been recognized for its emergency department services.

English

ページ

Subscribe to RSS - Press Releases