Press Releases

Read relevant and trending J.D. Power industry press releases.

2011 Home Improvement Interior Paint

WESTLAKE VILLAGE, Calif.: 12 May 2010 -- Do-it-yourselfers indicate they are notably more satisfied with interior paint brands in 2011, compared with 2010, according to the J.D. Power and Associates 2011 U.S. Interior Paint Satisfaction StudySM released today. 

English

2011 Home Improvement Retailer Satisfaction

WESTLAKE VILLAGE, Calif.: 4 May 2011 -- Home improvement store shoppers are more satisfied with store facilities, merchandise and pricing in 2011, compared with 2010, according to the J.D. Power and Associates 2011 U.S. Home Improvement Retailer Satisfaction StudySM released today.

English

2011 Walk-Behind Lawn Mower Study

WESTLAKE VILLAGE, Calif.: 27 April 2011 -- Although lawn mower ease of use is the most important element contributing to overall satisfaction, more than 90 percent of owners indicate ease of use is not their primary consideration when making their purchase decision, according to the J.D. Power and Associates 2011 Walk-Behind Lawn Mower StudySM released today.

English

2011 Retail Banking Satisfaction Study

WESTLAKE VILLAGE, Calif.: 21 April 2011 — Consumer sentiment toward retail banks appears to have reversed its historical downward slide, increasing in 2011 for the first time since 2007, according to the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction StudySM released today.

English

2011 Wireless Non-Contract Customer Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 31 March 2011 — Nearly one-half of all non-contract wireless customers currently use monthly service plans rather than a pay-as-you-go plan option, according to the J.D. Power and Associates 2011 U.S. Wireless Non-Contract Customer Satisfaction Index StudySM released today.

English

2011 Health Insurance Plan Study

WESTLAKE VILLAGE, Calif.: 17 March 2011 — Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM released today.

English

2011 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies

WESTLAKE VILLAGE, Calif.: 17 March 2011 -- Overall satisfaction with smartphones and traditional mobile phones is considerably higher among owners who use their devices for social media activity, compared with satisfaction among owners who do not access social media platforms on their phones, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2011 U.S.
English

2011 Wireless Call Quality Performance Study

WESTLAKE VILLAGE, Calif.: 3 March 2011 - Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to the J.D. Power and Associates U.S.
English

2011 Wireless Retail Sales Satisfaction Study

WESTLAKE VILLAGE, Calif: 17 February 2011 — Although overall satisfaction generally declines as the length of the wireless retail sales process increases, lengthy periods explaining the device’s operation do not negatively impact retail sales satisfaction, according to the J.D. Power and Associates 2011 U.S. Wireless Retail Sales Satisfaction StudySM—Volume 1 released today.

English

2011 Wireless Customer Care Performance Study

WESTLAKE VILLAGE, Calif: 3 February 2011 — Customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance StudySM—Volume 1 released today.

English

ページ

Subscribe to RSS - Press Releases