COSTA MESA, Calif.: 15 March 2018 — Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM released today. Additionally, overall satisfaction in 2018 improves 12 index points from 2017.
DETROIT: 27 Feb. 2018 — The new vehicle retail sales pace in February is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.3 million units, down 400,000 from a year ago. Retail sales are projected to reach 997,300 units, a 3.0% decrease compared to February 2017 (both February 2017 and 2018 had 24 selling days).
TORONTO: 26 Feb. 2018 — In a financial services landscape littered with personal finance gurus, mobile finance apps and well-intentioned friends and family, the retail bank is still a valuable first line of financial advice on everything from quick savings tips to retirement strategies, but many banks miss this key opportunity to connect with their customers. According to the J.D. Power 2018 Canada Retail Banking Advice Study,SM 87% of retail bank customers in Canada say they are interested in receiving financial advice or guidance from their bank.