Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 Germany Customer Service Index (CSI) Study

MUNICH: 27 June 2018 — Young vehicle owners are less likely than older owners to have a dealership to which they are loyal for service, so they often rely on recommendations from friends and family, according to the J.D. Power 2018 Germany Customer Service Index (CSI) Study.SM  Additionally, overall satisfaction scores, which are based on a 1,000-point scale, improve 8 points from 2017.

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2018 U.S. Direct Banking Satisfaction Study

COSTA MESA, Calif.: 28 June 2018 — Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability. According to the J.D. Power 2018 U.S. Direct Banking Satisfaction Study,SM direct banks have lost ground to traditional retail banks in terms of customer understanding and mobile experience.

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J.D. Power-LMC Automotive Forecast June 2018

DETROIT: 26 June 2018 — New vehicle retail sales in June are expected to fall from a year ago on a selling-day-adjusted basis, according to a forecast developed jointly by J.D. Power and LMC Automotive.  Retail sales are projected to reach 1,208,400 units, a 0.6% decrease compared with June 2017. (Note: June 2018 has one more selling day than June 2017). Without the selling-day adjustment, retail sales would be up 3.2%.

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2018 Vacuum Satisfaction Study

COSTA MESA, Calif.: 27 June 2018 — Vacuum manufacturers continue to achieve significant year-over-year improvements in customer satisfaction, according to the J.D. Power 2018 Vacuum Satisfaction Study.SM Overall satisfaction among upright vacuum customers increases to 832 (on a 1,000-point scale) from 816 in 2017; among canister vacuum customers, satisfaction increases to 826 from 811 in 2017; and among stick vacuum customers, satisfaction increases to 820 from 807 in 2017.

Following are some key findings of the 2018 study:

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2018年日本クレジットカード顧客満足度調査


 本調査では年会費ごとに提供サービスが異なることを考慮し、<年会費1万円以上><年会費1万円未満><年会費無料>の3部門に分けて集計した。

 

◆クレジットカードの基本機能の充実と顧客層に合ったサービス提供がカギ◆

 

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2018 Canada TV & Internet Service Provider Customer Satisfaction Studies

TORONTO: 21 June 2018 — As smart home appliances and Internet of Things (IoT) devices are increasingly making their way into Canadian households, they are changing the dynamics and expectations of consumers for their internet service providers (ISPs), according to the J.D. Power 2018 Canada Television Service Provider Customer Satisfaction StudySM and J.D. Power 2018 Canada Internet Service Provider Customer Satisfaction Study.SM

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2018 Medicare Advantage Study

COSTA MESA, Calif.: 21 June 2018 — Even as approximately 1.5 million new enrollees have joined Medicare Advantage plans in the past year, these health plans have been able to maintain customer satisfaction levels year over year, according to the J.D. Power 2018 Medicare Advantage Study,SM released today.

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2018 U.S. Initial Quality Study (IQS)

COSTA MESA, Calif.: 20 June 2018 — New-vehicle quality has improved for the fourth consecutive year—by 4% from 2017—and has reached its best level ever, according to the J.D. Power 2018 U.S. Initial Quality Study (IQS).SM

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J.D. パワー2018年日本オフィス用品通販サービス顧客満足度調査


対象となった11サービス中、キヤノンマーケティングジャパンの“コレモール”が総合満足度第1位(668ポイント)となった。コレモールは「配送対応」、「料金/請求」の2ファクターで最も高い評価を得ている。2位は今年から対象となった“Amazon Business(アマゾンビジネス)”で666ポイント、3位はコクヨの“@office(あっとオフィス)”で658ポイントと続いた。

 

◆今後も重要性が益々高まるサポート対応◆

 

今年の調査では大きく順位を上げた通販サービスが目立った。1位のコレモールは昨年4位、3位の@officeは昨年6位、5位のカウネットは昨年7位からのランクアップとなった。

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J.D.パワー 企業の優れたCS活動を紹介する動画を公開


CS(顧客満足度)に関する調査・コンサルティングの国際的な専門機関である株式会社J.D. パワー ジャパン(本社:東京都港区、代表取締役社長:山本浩二、略称:J.D. パワー)は、動画『J.D. パワー 顧客満足度調査No.1ブランドの取り組み』を公式ウェブサイトCheck! CS及びYou Tube公式アカウントで公開いたしました。

2017年顧客満足度調査No.1ブランドの顧客満足に向けた様々な取り組みを業務風景や担当者へのインタビューを通じて紹介しています。

第一弾として、チューリッヒ保険会社、三井住友銀行、レクサスの3本の動画を公開中です。また、第二弾では、ダイハツ、ロイヤルパークホテルズの2本の動画を公開予定です。ぜひご覧ください。

 

動画概要

 

動画タイトル:『J.D. パワー 顧客満足度調査No.1ブランドの取り組み』

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