MUNICH: 27 June 2018 — Young vehicle owners are less likely than older owners to have a dealership to which they are loyal for service, so they often rely on recommendations from friends and family, according to the J.D. Power 2018 Germany Customer Service Index (CSI) Study.SM Additionally, overall satisfaction scores, which are based on a 1,000-point scale, improve 8 points from 2017.
COSTA MESA, Calif.: 28 June 2018 — Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability. According to the J.D. Power 2018 U.S. Direct Banking Satisfaction Study,SM direct banks have lost ground to traditional retail banks in terms of customer understanding and mobile experience.
DETROIT: 26 June 2018 — New vehicle retail sales in June are expected to fall from a year ago on a selling-day-adjusted basis, according to a forecast developed jointly by J.D. Power and LMC Automotive. Retail sales are projected to reach 1,208,400 units, a 0.6% decrease compared with June 2017. (Note: June 2018 has one more selling day than June 2017). Without the selling-day adjustment, retail sales would be up 3.2%.
COSTA MESA, Calif.: 27 June 2018 — Vacuum manufacturers continue to achieve significant year-over-year improvements in customer satisfaction, according to the J.D. Power 2018 Vacuum Satisfaction Study.SM Overall satisfaction among upright vacuum customers increases to 832 (on a 1,000-point scale) from 816 in 2017; among canister vacuum customers, satisfaction increases to 826 from 811 in 2017; and among stick vacuum customers, satisfaction increases to 820 from 807 in 2017.
Following are some key findings of the 2018 study:
TORONTO: 21 June 2018 — As smart home appliances and Internet of Things (IoT) devices are increasingly making their way into Canadian households, they are changing the dynamics and expectations of consumers for their internet service providers (ISPs), according to the J.D. Power 2018 Canada Television Service Provider Customer Satisfaction StudySM and J.D. Power 2018 Canada Internet Service Provider Customer Satisfaction Study.SM
COSTA MESA, Calif.: 21 June 2018 — Even as approximately 1.5 million new enrollees have joined Medicare Advantage plans in the past year, these health plans have been able to maintain customer satisfaction levels year over year, according to the J.D. Power 2018 Medicare Advantage Study,SM released today.
COSTA MESA, Calif.: 20 June 2018 — New-vehicle quality has improved for the fourth consecutive year—by 4% from 2017—and has reached its best level ever, according to the J.D. Power 2018 U.S. Initial Quality Study (IQS).SM