COSTA MESA, Calif.: 26 Feb. 2018 — In a financial services landscape littered with personal finance gurus, mobile finance apps and well-intentioned friends and family, the retail bank is still a valuable first line of financial advice on everything from quick savings tips to retirement strategies, but many banks miss this key opportunity to connect with their customers. According to the J.D. Power 2018 U.S. Retail Banking Advice Study,SM 78% of U.S. retail bank customers say they are interested in receiving financial advice or guidance from their bank.
Singapore: 5 Mar. 2018 — With more than half (57%) of customers now ready to embrace virtual banking with their main financial institution, banks need to rethink their strategy in order to meet the changing needs of their customers, according to the inaugural J.D. Power 2018 Hong Kong Retail Banking Satisfaction Study,SM released today.
COSTA MESA, Calif.: 22 Feb. 2018 — Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims Satisfaction Study,SM which finds that insurers that have achieved the highest levels of customer satisfaction have also been the most effective at managing customer expectations for the time it will take to settle claims.
COSTA MESA, Calif.: 15 Feb. 2018 — Smartphones have emerged as the purchase channel of choice for new wireless purchases, topping in-store, telephone and all other online channels in driving the highest levels of overall customer satisfaction with the new device purchase experience. That’s the key finding of the J.D. Power 2018 U.S. Wireless Purchase Experience Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Purchase Experience Non-Contract Performance StudySM—Volume 1, both released today.
COSTA MESA, Calif.: 14 Feb. 2018 — On a day when people traditionally demonstrate their love for another person, consumers’ affection for their three-year-old vehicles is equally apparent in the J.D. Power 2018 U.S. Vehicle Dependability StudySM (VDS), released today. Overall vehicle dependability improves 9% from 2017, the first time the industry score has improved since 2013.
COSTA MESA, Calif.: 12 Feb. 2018 — The classic rules of residential real estate also apply to senior living communities. According to the J.D. Power 2018 Senior Living Satisfaction Study,SM convenient location and quality staff are the key drivers of satisfaction—far outpacing cost—among residents and their families.
SHANGHAI: 26 Feb. 2018 – Propelled by growing public concerns about the environment and thanks to incentive policies, the enthusiasm among consumers in China for new-energy vehicles (mainly electric cars) has been steadily increasing, with consumers also expecting breakthroughs in battery technology, according to a recent J.D. Power survey on Chinese consumers’ purchase intentions regarding new-energy vehicles.
SINGAPORE: 14 Feb. 2018 — J.D. Power recognized the highest-performing automotive, two-wheeler, tractor and tire brands in its 2017 India customer satisfaction studies at an award ceremony held in New Delhi yesterday evening.