COSTA MESA, Calif.: 14 June 2018 — Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study,SM insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.
TORONTO: 8 June 2018 — Although nearly half of customers of Canadian retail banks are now considered “digital-centric” frequent users of mobile banking apps, customer satisfaction with the mobile banking experience has significantly declined this year. According to the J.D. Power 2018 Canada Banking App Satisfaction Study,SM overall customer satisfaction with banking apps decreases 11 points (on a 1,000-point scale) this year as more customers adopt digital as their primary interaction channel.
COSTA MESA, Calif.: 8 June 2018 — U.S. banks and credit card companies are setting a new standard for customer satisfaction with mobile apps, winning a rapidly growing user base and achieving the highest satisfaction scores of any industry in which J.D. Power measures satisfaction. According to the J.D. Power 2018 U.S. Banking App Satisfaction StudySM and U.S.
LONDON: 5 June 2018 — Young customers are less likely than older customers to have a dealer they are loyal to for service, so they rely more often on recommendations from friends and relatives when choosing a servicing dealer, according to the J.D. Power 2018 UK Customer Service Index (CSI) Study.SM Additionally, overall satisfaction scores, which are based on a 1,000-point scale, improve 12 points from 2017.
Toyota Motor Finance Ranks Highest in Retail Credit and Floor Planning Segments
SHANGHAI: 5 June 2018 — Dealer profits from financing continue to grow year over year as overall dealer satisfaction with auto finance providers increases, according to the J.D. Power 2018 China Dealer Financing Satisfaction StudySM, released today.
SINGAPURA: 5 Jun 2018 — Walaupun masih ramai pelanggan memohon pembiayaan automotif mereka secara mengisi borang kertas, mereka adalah kurang berpuas hati berbanding pelanggan yang memohon secara online (masing-masingnya 746 vs 784, pada skala 1,000 mata), menurut Kaji Selidik Pembiayaan Pengguna Automotif Malaysia J.D. Power 2018SM yang diterbitkan hari ini.