Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 U.S. Auto Insurance Study

COSTA MESA, Calif.: 14 June 2018 — Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S. Auto Insurance Study,SM insurers are beginning to get the customer interaction formula right, offering a mix of digital and live interactions that keep customers engaged with their brands across all channels.

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J.D. Power发布2018年6月中国乘用车价格指数

主流车市场价格回升,豪华车市场价格继续下降

2016年6月12日,上海J.D. Power(君迪)与中国汽车工业协会今日正式发布2018年4月中国乘用车价格指数。指数显示,4月,全国乘用车市场价格指数为95.5%,比上月小幅上升0.3%;其中,主流车市场价格指数较3月上升0.4%,豪华车市场价格持续走低,降幅为0.3%,为91.2%。

Chinese, Simplified

2018 Canada Banking App Satisfaction Study

TORONTO: 8 June 2018 — Although nearly half of customers of Canadian retail banks are now considered “digital-centric” frequent users of mobile banking apps,[1] customer satisfaction with the mobile banking experience has significantly declined this year. According to the J.D. Power 2018 Canada Banking App Satisfaction Study,SM overall customer satisfaction with banking apps decreases 11 points (on a 1,000-point scale) this year as more customers adopt digital as their primary interaction channel.

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2018 U.S. Banking and Credit Card App Satisfaction Studies

COSTA MESA, Calif.: 8 June 2018 — U.S. banks and credit card companies are setting a new standard for customer satisfaction with mobile apps, winning a rapidly growing user base and achieving the highest satisfaction scores of any industry in which J.D. Power measures satisfaction. According to the J.D. Power 2018 U.S. Banking App Satisfaction StudySM and U.S.

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J.D. パワー 2018年個人資産運用意向者調査


日本の金融資産は諸外国と比べて著しく預貯金に偏っており、投資信託・株式等のリスク性資産への移行は重要な国策となっている。

J.D. パワー ジャパンはこのような状況を踏まえ、資産運用に興味関心を持ちつつも未経験者である「投資意向者」に焦点を当てた調査を実施した。投資意向者の実態やニーズを捉え、個人の資産運用促進に向けて金融機関がどのような役割をするべきかを明らかにする結果の一部を紹介する。

 

◆資産運用意向は若年層ほど高く、20代では4人に1人◆

 

Japanese

2018 UK Customer Service Index (CSI) Study

LONDON: 5 June 2018 — Young customers are less likely than older customers to have a dealer they are loyal to for service, so they rely more often on recommendations from friends and relatives when choosing a servicing dealer, according to the J.D. Power 2018 UK Customer Service Index (CSI) Study.SM Additionally, overall satisfaction scores, which are based on a 1,000-point scale, improve 12 points from 2017.

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2018 China Dealer Financing Satisfaction Study

Toyota Motor Finance Ranks Highest in Retail Credit and Floor Planning Segments 

SHANGHAI: 5 June 2018 — Dealer profits from financing continue to grow year over year as overall dealer satisfaction with auto finance providers increases, according to the J.D. Power 2018 China Dealer Financing Satisfaction StudySM, released today.

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2018中国经销商汽车金融满意度研究(DFS)

通过汽车金融公司贷款购车比例已近四成,车贷佣金正日益成为经销商利润的重要来源之一

丰田汽车金融在“零售信贷”和“库存融资”两个细分领域均再次名列满意度第一

2018年6月5日,上海 —  全球领先的市场研究和评级机构J.D. Power(君迪)日前发布了2018中国经销商汽车金融满意度研究SM(DFS),该研究显示中国经销商财务表现不容乐观,但汽车金融业务对经销商利润的贡献率逐年稳步攀升,成为一大亮点,且经销商对汽车金融服务机构的总体满意度也在持续提升。

J.D. Power中国经销商汽车金融满意度研究(DFS)已经进入第五个年头。这项研究历年数据显示,金融产品销售利润在经销商盈利中所占的比重已经从2013 财年的仅5%持续提高到2017财年的11%。据受访经销商的反馈,当下通过汽车金融公司购车比例已近四成(39%)。

Chinese, Simplified

2018 Malaysia Auto Consumer Finance Study

新加坡:5 June 2018 — 根据J.D. Power今天发布的2018年马来西亚汽车金融满意度研究SM显示,大部分的客户依然在申请车贷时选择填写申请表格,但是相对于那些透过线上申请车贷的客户,前者的满意度比较低(746分比784分,以1000分为满分)。 

透过线上申请车贷的客户,三分之二的申请只需两个工作日就能获得批准,相比之下,透过纸本申请的客户只有42%的申请在两个工作日内获批。审批速度是构成满意度的关键因素。 那些车贷申请在两个工作日就获批的申请人,其整体满意度比那些需要等待3个或以上工作日的申请人来得更高(784分比731分)。   

J.D. Power 服务行业总监Anthony Chiam 说:“客户显然喜欢那些全年无休的自助申请服务。然而,现阶段只有数家银行提供线上申请车贷的服务。数码平台能显著地满足客户需求,改善他们整体的体验,特别是82%的受访人表示在下次需要车贷产品时更倾向于无纸化申请。” 

调查也发现,那些选择伊斯兰汽车金融产品的客户(25%),满意度比那些选择传统车贷金融产品的客户更高(780分比749分)。选择伊斯兰汽车金融产品的客户,满意度也比去年高(780分比758分)。

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2018 Malaysia Auto Consumer Finance Study

SINGAPURA: 5 Jun 2018 — Walaupun masih ramai pelanggan memohon pembiayaan automotif mereka secara mengisi borang kertas, mereka adalah kurang berpuas hati berbanding pelanggan yang memohon secara online (masing-masingnya 746 vs 784, pada skala 1,000 mata), menurut Kaji Selidik Pembiayaan Pengguna Automotif Malaysia J.D. Power 2018SM yang diterbitkan hari ini. 

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