DETROIT: 27 Nov. 2017 — For the seventh time this year, the new vehicle retail sales pace in November is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, down 300,000 from a year ago. Retail sales in November are anticipated to reach 1,119,600 units, a 0.1% decrease (selling days adjusted) compared with November 2016.
CIUDAD DE MEXICO: 22 de Nov. 2017 — Una experiencia libre de problemas durante los primeros 3 años de propiedad de un vehículo tiene un impacto significativo en la lealtad del propietario, tanto en vehículos del mercado de volumen como en autos de lujo, de acuerdo con los resultados del Estudio de Calidad y Confiabilidad de J.D. Power del 2017 (conocido como VDS por sus siglas en inglés) - 2017 Mexico Vehicle Dependability StudySM, presentado el día de hoy en la Ciudad de México.
MEXICO CITY: 22 Nov. 2017 — A problem-free experience in the first three years of vehicle ownership has a significant effect on intended loyalty to the vehicle brand among owners in both the premium and non-premium categories, according to the J.D. Power 2017 Mexico Vehicle Dependability StudySM (VDS).
COSTA MESA, Calif.: 17 Nov. 2017 — Tom Super, a well-established expert in insurance and corporate strategy, has been hired as Director of Property and Casualty Insurance at J.D. Power, the global leader in consumer data & analytics and advisory services.
COSTA MESA, Calif.: 15 Nov. 2017 — Overall wireless router customer satisfaction declines in 2017 to 833, on a 1,000-point scale, from 847 in 2016. Satisfaction declines in all 10 factors measured in the study, with the largest decline in customer service (down 26 points on a 1,000-point scale), according to the J.D. Power 2017 Wireless Router Satisfaction Report.SM Less than one-half (46%) of customers report their wireless router manufacturer has exceptional customer support, down from 50% in 2016.
COSTA MESA, Calif.: 15 Nov. 2017 — Mattress customer satisfaction has declined from 2016, due to comfort levels and ineffective pricing according to the J.D. Power 2017 Mattress Satisfaction Report,SM released today.
Satisfaction is highest among the 83% of customers who replaced their old mattress (848 on a 1,000-point scale). The most frequent reasons cited by customers for replacing their old mattress are old mattress/worn-out mattress (51%); wanted a more comfortable mattress (37%); and mattress had reached a certain age (32%).
DUBAI: 14 Nov. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, is collaborating with Skelmore Consulting Group, a Dubai-based management consulting firm, to launch two syndicated satisfaction studies with customized automotive solutions for companies in the United Arab Emirates.
COSTA MESA, Calif.: 15 Nov. 2017 — Airline loyalty rewards program benefits that extend beyond airline services and ticket fees have a significant effect on customer satisfaction, according to the J.D. Power 2017 Airline Loyalty Program Satisfaction Study.SM Overall satisfaction is considerably higher among program members earning rewards in restaurants, product purchases, and car rentals than among those just earning airline flights alone.
COSTA MESA, Calif.: 15 Nov. 2017 — Car shoppers are arming themselves with more vehicle information before going into a dealership, but it’s the pre-purchase interaction with the salesperson that leads to high sales satisfaction, according to the J.D. Power 2017 U.S. Sales Satisfaction Index Study,SM released today.
COSTA MESA, Calif.: 13 Nov. 2017 — Digital auto loan applications have the power to increase customer satisfaction, but wide variance in the execution of the digital application process has created a significant performance gap between top and bottom performing lenders, according to the J.D. Power 2017 U.S. Consumer Financing Satisfaction Study,SM released today. The top-performing mass market and luxury lenders rate significantly higher than the lowest performers (8.75 vs. 7.93 and 8.85 vs.