COSTA MESA Calif.: 8 Nov. 2017 — Overall satisfaction among vision plan members increases to 757 (on a 1,000-point scale) in 2017, the highest level in the four years the study has been conducted, thanks to better coverage plans, costs and increased customer communication, according to the J.D. Power 2017 Vision Plan Satisfaction Report,SM released today.
COSTA MESA, Calif.: 8 Nov. 2017 — Driven by challenges with cost and in-network dentist availability,overall dental plan customer satisfaction is declining, according to the J.D. Power 2017 Dental Plan Satisfaction Report.SM.
SINGAPORE: 8th Nov. 2017 — Ensuring that pre-appointments are adhered to results in a more complete level of standards during the service process in Indonesia. However, there is room for improvement in the service initiation process of these appointments to reduce waiting time, according to the J.D. Power 2017 Indonesia Customer Service Index (Mass Market) Study,SM released today.
SINGAPORE: 9 Nov. 2017 — With a greater number of shoppers relying on online sources for their vehicle research, the use of traditional sources, such as newspapers and magazines, is declining, according to the J.D. Power 2017 India Escaped Shopper StudySM (ESS), released today.
COSTA MESA, Calif.: 9 Nov. 2017 — The mortgage industry’s promise of technology creating a faster and easier mortgage origination process does not appear to be fully recognized, as mortgage customers are reporting slower purchase processes. That’s according to the J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study,SM released today, which finds that overall satisfaction with mortgage originators has declined this year, due in part to a perception of a slower process, despite a significant increase in the number of customers applying online.
COSTA MESA, Calif.: 8 Nov. 2017 — Airport rental car companies are experiencing an increase in overall satisfaction despite increased airport passenger congestion and ongoing logistical challenges caused by airport construction, according to the J.D. Power 2017 North America Rental Car Satisfaction Study,SM released today. The primary driver of renters’ increasing satisfaction, however, is a sharp decrease in rental rates.
COSTA MESA, Calif.: 1 Nov. 2017 — Jim Miller, a well-recognized and trusted advisor to the financial services industry in customer experience and analytics, specifically with the top U.S. financial institutions, has been promoted to the new position of Vice President of Banking and Credit Card at J.D. Power, the global leader in consumer data & analytics and advisory services.
SINGAPURA: 1 Nov. 2017 — Walaupun komposisi signifikan pembeli mobil pertama kali (sebesar 77%) berasal dari segmen low-cost green car (LCGC), hanya sebesar 22% konsumen LCGC yang mendapatkan semua standar proses dalam pengalaman pembelian mereka, dibandingkan dengan pembeli kendaraan non-LCGC (27%).