SINGAPURA: 5 Jun 2018 — Walaupun masih ramai pelanggan memohon pembiayaan automotif mereka secara mengisi borang kertas, mereka adalah kurang berpuas hati berbanding pelanggan yang memohon secara online (masing-masingnya 746 vs 784, pada skala 1,000 mata), menurut Kaji Selidik Pembiayaan Pengguna Automotif Malaysia J.D. Power 2018SM yang diterbitkan hari ini.
COSTA MESA, Calif.: 13 June 2018 — Menards ranks highest in customer satisfaction among home improvement retailers for the first time, according to the J.D. Power 2018 Home Improvement Retailer Satisfaction Study,SM released today. Consumer spending on home improvement is on the rise, with an expected increase of 5.3% in 2018, to approximately $387 billion.
SHANGHAI: 5 June 2018 — Dealer profits from financing continue to grow year over year as overall dealer satisfaction with auto finance providers increases, according to the J.D. Power 2018 China Dealer Financing Satisfaction Study.SM
SINGAPORE: 5 June 2018 — Although most customers still apply for their auto finance by filling out paperwork, these customers are less satisfied than those applying online (746 vs. 784, respectively, on a 1,000-point scale), according to the J.D. Power 2018 Malaysia Auto Consumer Finance Study,SM released today.
SINGAPORE: 31 May 2018 — Across the passenger, two-wheeler and commercial vehicle segments, nearly half of dealers are using digital media to reach out to prospective buyers, according to the J.D. Power 2018 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study,SM released today.
COSTA MESA, Calif.: 1 June 2018 — J.D. Power, a leading global provider of consumer insights, today announced an alliance with the Drucker Institute to contribute data analysis for the customer satisfaction element of the annual Drucker Institute Company Ranking.
COSTA MESA, Calif.: 30 May 2018 — Airline investments in newer planes, improved customer satisfaction with overhead storage compartments and cheaper fares have driven a seventh straight year of improved customer satisfaction, according to the J.D. Power 2018 North America Airline Satisfaction Study.SM. Overall passenger satisfaction with airlines improves to 762 (on a 1,000-point scale) in 2018, a record high.
DETROIT: 29 May 2018 — The new-vehicle retail sales pace in May is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.4 million units, down 200,000 from a year ago. Retail sales are projected to reach 1,270,200 units, a 1.0% decrease on a selling day adjusted basis compared to May 2017. (May 2018 has one more selling day than May 2017.) Without the selling day adjustment, retail sales would be up 3.0%.
SÃO PAULO: 29 de maio de 2018 — Após um período de turbulência no mercado automotivo, o setor vem apresentando recuperação em 2018. A expectativa de 15% de crescimento em vendas para esse ano, segundo a Fenabrave, tem deixado as montadoras mais otimistas. Contudo, as dificuldades enfrentadas trouxeram inúmeras oportunidades para as empresas, que passaram a olhar com mais atenção para o processo de venda de veículos, com o objetivo de aprimorar a experiência dos clientes.