SINGAPURA: 1 Nov. 2017 — Walaupun komposisi signifikan pembeli mobil pertama kali (sebesar 77%) berasal dari segmen low-cost green car (LCGC), hanya sebesar 22% konsumen LCGC yang mendapatkan semua standar proses dalam pengalaman pembelian mereka, dibandingkan dengan pembeli kendaraan non-LCGC (27%).
SHANGHAI: 1 Nov. 2017— Although the market share of SUVs continues to rise in China, their APEAL index is actually going down, and SUVs in China are gradually losing the edge against non-SUVs in soft quality, according to the J.D. Power 2017 China Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
SINGAPORE: 1 Nov. 2017 — Although a significant proportion of first-time buyers (77%) fall within the low-cost green car (LCGC) segment, only 22% of these customers have experienced all standard processes within their purchase journey, compared with 27% of non-LCGC customers. Additionally, LCGC customers have higher expectations from dealers, with overall satisfaction in this group at 818 points—on a 1,000-point scale—when their experience is higher than expected, compared with 837 in the non-LCGC group, according to the J.D.
SINGAPORE: 31 Oct. 2017 — Vehicle owners in India are increasingly placing a greater level of importance on communication and interaction with the service advisor during their after-sales experience, according to the J.D. Power 2017 India Customer Service Index (Mass Market) Study,SM released today.
DETROIT: 26 Oct. 2017 — The new vehicle retail sales pace in October is expected to reach the second-highest level this year, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 14.2 million units, down 0.3 million from a year ago. Retail sales in October are anticipated to reach 1,070,900 units, a 0.6% decrease (selling day adjusted) compared with October 2016.
SINGAPORE: 26 Oct. 2017 — It has been an eventful year for the credit card industry in Australia brought about by the Reserve Bank of Australia’s (RBA) Card Payments Regulation reforms. To comply with these new reforms on credit card surcharges, banks are scrambling to find an optimal point in the attractiveness of the rewards program, communicating it effectively and minimizing the attrition to other card issuers, according to the J.D. Power 2017 Australia Credit Card Study,SM released today.
COSTA MESA, Calif.: 26 Oct. 2017 — Many small businesses are feeling neglected by their banks as satisfaction in nearly every factor declines, according to the J.D. Power 2017 U.S. Small Business Banking Satisfaction Study,SM released today.
COSTA MESA, Calif.: 26 Oct. 2017 — It’s not just consumers with their bandwidth-sucking kids and always-on-social-media habits who crave unlimited data plans from their wireless carriers. According to the J.D. Power 2017 U.S. Business Wireless Satisfaction Study,SM released today, unlimited data services offer an even greater boost to customer satisfaction in the business wireless market.
COSTA MESA, Calif.: 23 Oct. 2017 — Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the J.D. Power 2017 U.S. Auto Claims Satisfaction Study.SM The finding is significant in light of dramatically rising claims frequency and high losses, which are forcing insurers to control costs through increased reliance on technology.
COSTA MESA, Calif.: 19 Oct. 2017 — Ease of installation and usage remain key contributors to overall satisfaction with remotely controlled—or smart—thermostats, according to the J.D. Power 2017 Smart Thermostat Satisfaction Report,SM released today.
The primary benefit of smart thermostats is convenience, with 70% of customers indicating they adjust their thermostat remotely, followed by automated temperatures when not home at 53% and saving money on monthly heating/air conditioning costs at 52%.