SÃO PAULO: 29 May 2018 — After a period of turbulence in the automotive market, the industry is recovering in 2018. The 15% sales growth projection for this year, according to Fenabrave, has made automakers more optimistic. However, the difficulties faced during this time provides numerous opportunities for companies to start looking more closely at the vehicle sales process in order to improve the customer experience. The results of this strategy are reflected in the J.D.
COSTA MESA, Calif.: 24 May 2018 — “Best prepared for retirement.” That’s not a superlative one might expect to describe Millennials, but according to the J.D. Power 2018 Group Retirement Satisfaction Study,SM released today, it’s true. Millennials are most likely of all demographic groups to have set specific retirement goals and have the highest amount of savings—relative to age—in group retirement plans.
TORONTO: 24 May 2018 — While brick-and-mortar stores lose their lustre in many retail categories, they continue to remain relevant to wireless carriers in Canada, according to the J.D. Power 2018 Canada Wireless Purchase Experience Study,SM released today. Nearly two-thirds (63%) of customers who have purchased a wireless device over the past six months did it in a physical store and are making more purchases in-store, compared with 2017 (2.2 vs. 1.7, respectively).
TORONTO: 23 May 2018 — For the second consecutive year, auto dealers in Canada continue to stress the importance of the dealer-lender relationship and are more satisfied with lenders that not only understand their needs, but also consistently exceed their expectations, according to theJ.D. Power 2018 Canadian Dealer Financing Satisfaction Study,SM released today.
TORONTO: 10 May 2018 — Customers in Canada are not in a rush to upgrade their wireless devices to newer models and, as a result, are experiencing more network quality issues, especially among heavy data users. According to the J.D. Power 2018 Canada Wireless Network Quality Study,SM 23% of customers have had their phone for more than two years, an increase from 21% in 2017.