SHANGHAI: 29 Jan. 2018 — J.D. Power, the global leader in marketing data and analytics, announced a strategic partnership with BitAuto, China’s leading consumer-facing automotive portal, to conduct joint research and develop big data and artificial intelligence.
COSTA MESA, Calif.: [This release was originally published on Jan. 25, 2018, and updated on April 17, 2018.] — Creating the all-encompassing positive vehicle ownership experience—including appearance, sales, service, initial quality and long-term reliability—is the objective of every car company. For the first time, J.D. Power has analyzed its voluminous data and today announced that Buick (Mass Market) and Porsche (Luxury) are the brands that will receive the inaugural J.D. Power Overall Ownership Experience Award.
COSTA MESA, Calif.: 25 Jan. 2018 — Despite the growth of both technology-based and direct-to-customer sales channels in the property and casualty (P&C) insurance industry, independent agents still control the lion’s share of P&C premiums and represent a significant growth engine for insurers that get the independent agent satisfaction formula right. That’s the key finding of the inaugural J.D. Power 2018 U.S. Independent Insurance Agent Satisfaction Study,SM released today.
COSTA MESA, Calif.: 25 Jan. 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSM—Winter is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; speed; and navigation.
COSTA MESA, Calif.: 24 Jan. 2018 — Dr. Seongjoon Koo, an accomplished technology innovator, has been named to the newly created position of Chief Data Officer at J.D. Power, the global leader in consumer data and analytics and advisory services. He will lead the creation of new capabilities in data engineering, data science, machine learning and artificial intelligence to support new as well as existing data products and services.
COSTA MESA, Calif.: 23 Jan. 2018 — J.D. Power, the global leader in consumer insights, announced the launch of J.D. Power Automotive Protection Products for new-car buyers. These finance and insurance products are available now at an expanding network of new-car dealerships across the country.
COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 1, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media.
COSTA MESA, Calif.: 17 Jan. 2018 — Gas utility business customer satisfaction scores have reached their highest levels ever, as measured in the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study.SM With an overall satisfaction score of 792 (on a 1,000-point scale), gas utility business customers are now the most satisfied among all utility customers surveyed by J.D. Power.