DETROIT: 22 Dec. 2017 — For the eighth time this year, the new vehicle retail sales pace in December is expected to fall from year-ago levels, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 14.6 million units, down 350,000 from a year ago. Retail sales are projected to reach 1,305,800 units, a -2.6% decrease on a selling day adjusted basis compared to December 2016.
COSTA MESA, Calif.: 4 Jan. 2018 — Building on the trust consumers and brands have put in J.D. Power studies for decades, the marketing data and analytics company today announced the J.D. Power Mobile App Certification ProgramSM to recognize brands that provide an exceptional mobile app experience.
SINGAPORE: 19 Dec. 2017 — Across all vehicle segments, car buyers in India are increasingly considering interior and exterior styling and vehicle performance when purchasing their new vehicle, according to the J.D. Power 2017 India Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
TOKYO: 21 December 2017 — J.D. Power Asia Pacific (hereinafter, “J.D. Power”), a global leader in consumer insights, data, analytics, and advisory services, today announced that in 2018, Net Promoter Score® will be available on J.D. Power industry studies in Japan.
BANGKOK: 20 Dec. 2017 — Vehicle interior is the greatest contributor towards customer satisfaction with vehicle appeal among 10 overall vehicle components, according to the J.D. Power 2017 Thailand Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
SINGAPORE: 12 Dec. 2017 — Luxury car owners in India are increasingly seeking convenience when having their vehicle serviced, with the provision of a more customer-oriented service experience resulting in higher levels of satisfaction, according to the J.D. Power 2017 India Customer Service Index (Luxury) Study,SM released today.
COSTA MESA, Calif.: 13 Dec. 2017 — Electric utility providers have found the ideal combination in customer communications, ramping up engagement efforts through a multi-channel mix of phone, website, mobile, and even face-to-face visits, driving record high levels of satisfaction among business customers, according to the J.D. Power 2017 Electric Utility Business Customer Satisfaction Study.SM