COSTA MESA, Calif.: 10 May 2018 — Customer satisfaction among commercial health plan members is stable or improving across most areas of the country, but overall satisfaction scores for health insurers are still one of the lowest-rated industries evaluated by J.D. Power. According to the J.D. Power 2018 Commercial Member Health Plan Study,SM the key challenge health plans must address is effectively communicating with members at every touch point, with a focus on better equipping members to navigate the healthcare system.
COSTA MESA, Calif.: 9 May 2018 — The Environmental Protection Agency’s (EPA) Consumer Confidence Reports, which are produced by all community water utilities in the United States to measure the quality of their drinking water, may not be giving a complete picture of end-consumer water quality. According to the J.D.
TORONTO: 7 May 2018 — Customer satisfaction with Canadian auto insurance companies has declined during the past year, mainly due to rising consumer expectations and a lack of proper communication on rate action. Overall satisfaction dropped six points to 778 (on a 1,000-point scale), down from 784 a year ago, according to the J.D. Power 2018 Canadian Auto Insurance Satisfaction Study,SM released today.
TORONTO: 3 May 2018 — Canadian banks’ significant investment into technology is paying off in shifting more people to leverage digital channels, with 47% of retail banks customers now categorized as “digital-centric.” In fact, 32% of customers who use retail banking are digital-only customers who opt to do their banking solely online or with a mobile device, according to the J.D. Power 2018 Canadian Retail Banking Satisfaction Study,SM released today.
COSTA MESA, Calif., and SALT LAKE CITY, Utah: May 2, 2018 — J.D. Power, a global leader in consumer insights, advisory services and data and analytics, and Qualtrics, the leader in experience management, announces an alliance to provide strategic customer experience solutions for brands in nearly every industry.
Singapore: 2 May 2018 — Improvement in product quality over the past five years has resulted in a higher frequency of tire brand image being cited as an important purchase criteria during the replacement process, according to the J.D. Power 2018 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study,SM released today.