Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 Commercial Member Health Plan Study

COSTA MESA, Calif.: 10 May 2018 — Customer satisfaction among commercial health plan members is stable or improving across most areas of the country, but overall satisfaction scores for health insurers are still one of the lowest-rated industries evaluated by J.D. Power. According to the J.D. Power 2018 Commercial Member Health Plan Study,SM the key challenge health plans must address is effectively communicating with members at every touch point, with a focus on better equipping members to navigate the healthcare system.


2018 Water Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 9 May 2018 — The Environmental Protection Agency’s (EPA) Consumer Confidence Reports, which are produced by all community water utilities in the United States to measure the quality of their drinking water, may not be giving a complete picture of end-consumer water quality. According to the J.D.


2018 Canadian Auto Insurance Satisfaction Study

TORONTO: 7 May 2018 — Customer satisfaction with Canadian auto insurance companies has declined during the past year, mainly due to rising consumer expectations and a lack of proper communication on rate action. Overall satisfaction dropped six points to 778 (on a 1,000-point scale), down from 784 a year ago, according to the J.D. Power 2018 Canadian Auto Insurance Satisfaction Study,SM released today.


2018 Canadian Retail Banking Satisfaction Study

TORONTO: 3 May 2018 — Canadian banks’ significant investment into technology is paying off in shifting more people to leverage digital channels, with 47% of retail banks customers now categorized as “digital-centric.” In fact, 32% of customers who use retail banking are digital-only customers who opt to do their banking solely online or with a mobile device, according to the J.D. Power 2018 Canadian Retail Banking Satisfaction Study,SM released today.


J.D. Power and Qualtrics Create Alliance to Provide Strategic Customer Experience Solutions

COSTA MESA, Calif., and SALT LAKE CITY, Utah: May 2, 2018 — J.D. Power, a global leader in consumer insights, advisory services and data and analytics, and Qualtrics, the leader in experience management, announces an alliance to provide strategic customer experience solutions for brands in nearly every industry.






*1. モバイルデータ通信サービス:モバイル通信回線網を利用してインターネットへ接続するモバイルWi-Fiルーターや据え置き型Wi-Fiルーターによるデータ通信サービスを指す。







Koji Yamamoto to Join J.D. Power as President for Japan


Koji Yamamoto to Join J.D. Power as President for Japan

COSTA MESA, Calif.: 27 April 2018— Koji Yamamoto, a seasoned automotive and technology executive, has been appointed President and Representative Director of J.D. Power Japan, effective May 8.



  J.D. パワー(本社:米国カリフォルニア州)の日本法人である株式会社ジェイ・ディー・パワー アジア・パシフィック(本社:東京都港区)は、2018年5月1日付で、社名を「株式会社ジェイ・ディー・パワー ジャパン」に変更いたします。

 また、同日付にて、株式会社ジェイ・ディー・パワー ジャパンの代表取締役社長に山本浩二(やまもとこうじ)が就任することをお知らせ致します。なお、前任の鈴木郁(すずきかおる)はJ.D. パワーのサービスインダストリー部門アジア・パシフィック地区総責任者 兼 株式会社ジェイ・ディー・パワー ジャパンの代表取締役に就任いたします。



「世界中で自動車業界が前例のない変革期を経験している中、自動車業界の発展と自動車メーカーの顧客満足度及び品質向上を支援する役割を担うJ.D. パワーで重要な役割を担うことを、大変光栄に感じると同時に大きな責任を感じております。」



2018 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study

Singapore: 2 May 2018 — Improvement in product quality over the past five years has resulted in a higher frequency of tire brand image being cited as an important purchase criteria during the replacement process, according to the J.D. Power 2018 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study,SM released today. 



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