SINGAPORE: 16 Oct. 2017 — The increase in service volume during the morning rush is eroding customer satisfaction and creating challenges for luxury service centres in Taiwan, according to the J.D. Power 2017 Taiwan Customer Service Index (Luxury) Study,SM released today.
COSTA MESA, Calif.: 18 Oct. 2017 — In the growing professionally installed and monitored home/residential security market, overall customer satisfaction with home security brands is high relative to other at-home studies such as windows and patio doors; home improvement retailers; clothes washers and dryers; and dishwashers, according to the J.D. Power 2017 Home Security Satisfaction Study,SM. On a 1,000-point scale, overall customer satisfaction for home security is 831, compared with all other at-home studies at 825.
COSTA MESA, Calif.: 11 Oct. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, announced today that Finbarr O'Neill, Chief Executive Officer and President, has informed the company’s board of directors of his intention to retire from J.D. Power, effective March 2018.
TOKYO: 19 Oct. 2017 — Owners of 3- to 5-year-old vehicles report more problems with their cars in 2017 than in 2016, indicating that vehicle dependability in Japan has declined, according to the J.D. Power 2017 Japan Vehicle Dependability StudySM (VDS).
SINGAPORE: 12 Oct. 2017 — The strengthening digital environment in India is impacting consumer behavior throughout the new-vehicle purchase journey, according to the J.D. Power 2017 India Sales Satisfaction Index (Mass Market) StudySM released today.
MELBOURNE: 10 Oct. 2017 — Salesperson interaction with customers is crucial to better understand their needs, thereby helping customers make the right purchase decision. Additionally, the salesperson should be aware of the fine line of being attentive without putting too much pressure on the customer, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Luxury) StudySM, released today.
BEIJING: 12 October 2017 — J.D. Power, the global leading market research and data analytics institution, announced today its collaboration with the China Automobile Manufacturers Association (CAAM) in launching the country’s first comprehensive industry-wide passenger vehicle price index—China Passenger Vehicle Market Price Index.