Press Releases

Read relevant and trending J.D. Power industry press releases.

2018 U.S. Insurance Shopping Study

COSTA MESA, Calif.: 26 April 2018 — There’s never been a more competitive environment for auto insurers in the battle to win and retain business. According to the J.D. Power 2018 U.S. Insurance Shopping Study,SM a combination of record-low volumes of new insurance shoppers, consistent price competition among insurers and emerging “insurtech” disruptors on the horizon have forced auto insurers into aggressive customer courtship mode.

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J.D. Power and LMC Automotive Forecast April 2018

DETROIT: 26 April 2018 — The new vehicle retail sales pace in April is expected to fall from a year ago, according to a forecast developed jointly by J.D. Power and LMC Automotive. The seasonally adjusted annualized rate (SAAR) for retail sales is expected to be 13.5 million units, down 500,000 from April 2017. Retail sales are projected to reach 1,046,000 units, a 1.3% decrease on a selling day adjusted basis compared with April 2017.

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2018 U.S. Self-Directed Investor Satisfaction Study

COSTA MESA, Calif.: 26 April 2018 — A significant number of self-directed investors seeking guidance from their firm are getting neither the frequency nor the quality of proactive contact they want. According to the J.D. Power 2018 U.S. Self-Directed Investor Satisfaction Study,SM released today, proactive, client-centric contact from an advisor is the key driver of customer satisfaction among self-directed investors.

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2018 India Two-Wheeler Customer Service Index (2WCSI) Study

SINGAPORE: 26 April 2018 — Although vehicle manufacturers (OEMs) place a strong focus on executing service quality-related processes, such as work done right the first time and washing the vehicle after servicing, these processes alone do not necessarily correspond to the highest levels of customer satisfaction, according to the J.D. Power 2018 India Two-Wheeler Customer Service Index (2WCSI) Study,SM released today. 

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2018 Canada Wireless Customer Care Study

TORONTO: 26 April 2018 —Canada’s wireless providers should take note of the effect their issue-resolution processes have on customer retention. According to the J.D. Power 2018 Canada Wireless Customer Care Study,SMreleased today,  32% of customers indicate that it took a lot of effort to resolve a recent problem with their wireless carrier, while 41% who encountered hurdles in the resolution process are considering—or have decided—to switch their provider.

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2018 U.S. Retail Banking Satisfaction Study

COSTA MESA, Calif.: 26 April 2018 — Retail bank investments in technology are paying off in the form of substantial numbers of digital-only bank customers, but some of that growth may be coming at the expense of customer satisfaction. According to the J.D. Power 2018 U.S. Retail Banking Satisfaction Study,SM 28% of retail bank customers are now digital-only, but they are the least satisfied among all customer segments examined in the study.

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2018 China Credit Card Satisfaction (CCS) Study

China Everbright Bank Ranks Highest in Customer Satisfaction

SHANGHAI: 26 April 2018 — With over 20% growth in new credit cards issued last year in China, cardholders are putting pressure on their issuer’s customer service, benefits and rewards to garner satisfaction. Issuers delivering on their promise drives satisfaction and loyalty, according to the J.D. Power 2018 China Credit Card Satisfaction (CCS) Study,SM released today.

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2018中国信用卡满意度研究(CCS)

中国光大银行名列客户满意度榜首

2018年4月26日,上海 —  根据J.D. Power(君迪)日前发布的2018中国信用卡满意度研究SM(CCS)显示,中国信用卡2017年全年新卡发行量增速保持在20%以上,发卡机构在提升信用卡持卡人满意度和忠诚度方面的压力与日俱增,能否在服务、奖励和促销中切实兑现承诺愈显关键。

Chinese, Simplified

2018 China Credit Card Satisfaction (CCS) Study

SHANGHAI: 26 April 2018 — With over 20% growth in new credit cards issued last year in China, cardholders are putting pressure on their issuer’s customer service, benefits and rewards to garner satisfaction. Issuers delivering on their promise drives satisfaction and loyalty, according to the J.D. Power 2018 China Credit Card Satisfaction (CCS) Study.SM

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NADAguides Data Integration Announcement

COSTA MESA, Calif.: 23 April 2018 — J.D. Power consumer ratings, reviews and scores will now be available on NADAguides.com, the largest car-shopping site for vehicle pricing, deals and car-shopping tools. The planned site enhancements occur just eight months after NADAguides.com was acquired by J.D. Power.

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