MELBOURNE: 12 DEC. 2017— Australian luxury automotive service dealers continue to deliver a high level of customer service, with a considerable increase in satisfaction for the fourth consecutive year. For the first time since the study launch, all ranked luxury brands achieve a higher satisfaction score than mass market brands, according to the J.D. Power 2017 Australia Customer Service Index (Luxury) Study,SM released today.
MELBOURNE: 5 Dec. 2017 — Despite the high penetration of digital banking in Australia, when customers have a problem, they still prefer the personal touch, according to the J.D. Power 2017 Australia Retail Banking Satisfaction Study,SM released today.
COSTA MESA, Calif.: 4 Dec. 2017 — Overall customer satisfaction with large commercial insurers has increased in 2017, driven primarily by intensified focus among insurers on diversified product offerings tailored to the needs of their customers. That’s the core finding of the J.D. Power 2017 Large Commercial Insurance Study.SM
SINGAPORE: Ngày 30 tháng 11 năm 2017 - Hãng J.D.Power hôm nay đã công bố Nghiên cứu Chỉ số hài lòng về dịch vụ bán hàng tại Việt Nam năm 2017 (SSI): khách hàng mua xe mới có xu hướng so sánh kỹ lưỡng hơn các yếu tố thương hiệu, mẫu mã, đại lý và các gói khuyến mãi; họ cũng mặc cả nhiều hơn tại các đại lý chính hãng trước khi đưa ra quyết định mua xe.
SINGAPORE: 30 Nov. 2017 — New-vehicle buyers are increasingly comparing brands, models, dealers and offers and negotiating harder at authorized dealers before deciding on their purchase, according to the J.D. Power 2017 Vietnam Sales Satisfaction Index (SSI) Study,SM released today.
SINGAPORE: 30 Nov. 2017 — The number of problems reported per 100 vehicles (PP100) by new-vehicle owners has declined over the past five years, with declines reported across all problem categories except heating, ventilation and cooling (HVAC), according to the J.D. Power 2017 India Initial Quality StudySM (IQS), released today.
COSTA MESA, Calif.: 29 Nov. 2017 — Having a diverse portfolio of reward options withhotel loyalty rewards programs is a key driver of member satisfaction. According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study,SM overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.
BANGKOK: 30 Nov. 2017 — The number of problems reported per 100 vehicles (PP100) by new-vehicle owners has hit a record low this year, with the decline reported across all vehicle component categories except vehicle interior, according to the J.D. Power 2017 Thailand Initial Quality StudySM (IQS), released today.