COSTA MESA, Calif.: 28 Sept. 2017 — Pay-TV subscribers in the United States are growing increasingly satisfied with over-the-top streaming TV services vs. traditional cable TV, but they also are spending nearly an hour more a week watching regularly scheduled television programming than they did two years ago. That increasingly complex consumer relationship with streaming and cable television is explored in detail in a trio of J.D. Power studies released today.
COSTA MESA, Calif.: 28 Sept. 2017 — National retail banks have invested heavily in digital transformation and marketing initiatives designed to position themselves as the best one-stop shops for all consumer banking, credit card, loan and investment needs. When it comes to real-world customer satisfaction, though, the biggest drivers of success are low problem incidence and consistency across all lines of bank business, according to the inaugural J.D. Power 2017 National Bank Satisfaction Study,SM released today.
SINGAPURA: 28 Sept. 2017 — Kepuasan pelanggan terhadap pengalaman pembelian kenderaan baharu mereka telah meningkat di Malaysia, seiring dengan kecenderungan mereka melakukan kajian awal melalui pelbagai sumber terlebih dahulu untuk mencari tawaran terbaik di pasaran, menurut Kaji Selidik Indeks Kepuasaan Jualan Malaysia J.D. Power 2017 (SSI),SM yang diterbitkan hari ini.
MEXICO CITY: 28 Sept. 2017 — Automotive dealership service advisors who recommend more than the original work requested during a service visit—and can honestly justify why the added work is needed—have higher customer satisfaction and their customers are willing to spend more money, according to the J.D. Power 2017 Mexico Customer Service Index (CSI) Study.SM
BEIJING: 28 Sept. 2017 – The new-vehicle quality gap between Chinese domestic brands and international brands is 13 PP100 (problems per 100 vehicles) in 2017, which marks the seventh consecutive year of a narrowing gap, according to the J.D. Power 2017 China Initial Quality StudySM (IQS). The gap between the two segments has narrowed dramatically since J.D. Power first launched its Initial Quality Study in China in 2000, when the gap was 396 PP100.
SINGAPORE: 2 Oct. 2017 — Customers with more vehicle service experiences—servicing their car three times or more since purchasing—are harder to please, according to the J.D. Power 2017 Taiwan Customer Service Index (CSI) Study,SM released today.