Press Releases

Read relevant and trending J.D. Power industry press releases.

J.D. Power 2017 U.S. Residential Wireline Studies

COSTA MESA, Calif.: 28 Sept. 2017 — Pay-TV subscribers in the United States are growing increasingly satisfied with over-the-top streaming TV services vs. traditional cable TV, but they also are spending nearly an hour more a week watching regularly scheduled television programming than they did two years ago. That increasingly complex consumer relationship with streaming and cable television is explored in detail in a trio of J.D. Power studies released today.

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J.D. Power 2017 National Bank Satisfaction Study

COSTA MESA, Calif.: 28 Sept. 2017 — National retail banks have invested heavily in digital transformation and marketing initiatives designed to position themselves as the best one-stop shops for all consumer banking, credit card, loan and investment needs. When it comes to real-world customer satisfaction, though, the biggest drivers of success are low problem incidence and consistency across all lines of bank business, according to the inaugural J.D. Power 2017 National Bank Satisfaction Study,SM released today.

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J.D. Power 2017 China Initial Quality Study (IQS)

Porsche and Beijing Hyundai Rank Highest in Their Respective Segments;
Beijing Hyundai Receives Three Model-level Awards; Audi Receives Two

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J.D. Power 2017中国新车质量研究 (IQS)

保时捷和北京现代分别在豪华车和主流车细分市场中名列新车质量榜首
在13个车型层面奖项中,北京现代有3个车型获奖,奥迪有2个车型获奖

2017年9月28日,北京—  全球领先的市场研究机构J.D. Power(君迪)今日正式发布2017中国新车质量研究SM(IQS)。该研究显示,中国自主品牌与国际品牌新车质量的差距连续第七年缩小,2017年两者的每百辆车问题数(PP100)已进一步缩小至仅13分。从2000年J.D. Power第一次开展中国新车质量研究至今,自主品牌与国际品牌的PP100差距已从396分缩小至13分。

Chinese, Simplified

2017年J.D. Power马来西亚销售满意度研究(SSI)

新加坡(2017年9月28日讯)- 根据今日公布的2017年J.D. Power马来西亚销售满意度研究SM (SSI),马来西亚顾客的购车体验满意度攀升,顾客在购车前会通过多种管道进行前期资料查询与研究,以寻得最佳购车配套。 

调查指出,平均每10位顾客中有超过3位(31%)会上网查询购车相关资讯,相较于2016年只有27%的顾客会这么做。顾客上网搜索的资料主要围绕在车价/车贷/促销(91%)以及新车功能和规格(63%)。他们经常浏览的三类网站分别是汽车门户网站(55%) 、汽车论坛(45%)和车商官网(28%)。

此外,购车人士越来越受到知识驱使,他们在选购新车时会通过各种管道搜集资料。研究发现,在做出购车决定前,有44% 的顾客会事先查看车价指南,比2016年增涨13%; 同时, 62% 的顾客会前往汽车展览会或商场汽车展看车,对比2016年,仅53%的顾客会这么做。 

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Kaji Selidik Indeks Kepuasaan Jualan Malaysia J.D. Power 2017 (SSI)

SINGAPURA: 28 Sept. 2017 — Kepuasan pelanggan terhadap pengalaman pembelian kenderaan baharu mereka telah meningkat di Malaysia, seiring dengan kecenderungan mereka melakukan kajian awal melalui pelbagai sumber terlebih dahulu untuk mencari tawaran terbaik di pasaran, menurut Kaji Selidik Indeks Kepuasaan Jualan Malaysia J.D. Power 2017 (SSI),SM yang diterbitkan hari ini. 

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J.D. Power 2017 Mexico Customer Service Index (CSI) Study

MEXICO CITY: 28 Sept. 2017 — Automotive dealership service advisors who recommend more than the original work requested during a service visit—and can honestly justify why the added work is needed—have higher customer satisfaction and their customers are willing to spend more money, according to the J.D. Power 2017 Mexico Customer Service Index (CSI) Study.SM

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J.D. Power 2017 China Initial Quality Study

BEIJING: 28 Sept. 2017 – The new-vehicle quality gap between Chinese domestic brands and international brands is 13 PP100 (problems per 100 vehicles) in 2017, which marks the seventh consecutive year of a narrowing gap, according to the J.D. Power 2017 China Initial Quality StudySM (IQS). The gap between the two segments has narrowed dramatically since J.D. Power first launched its Initial Quality Study in China in 2000, when the gap was 396 PP100.

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2017年台灣顧客滿意度(CSI)調查”

新加坡2017102日訊  - J.D. Power於今天發表最新2017年台灣顧客滿意度(CSI)調查SM,調查指出汽車保養維修次數較多的車主(購車後保修至少三次者)比較不容易取悅。

有至少三次保修經驗的顧客佔全台車主總人口的75%。這些車主的總體滿意度為816分(滿分為1,000分),比起較少回訪服務廠之顧客的 839分少23分。另外,此族群車主的滿意度自2015年以來下滑39分(2017與2015年滿意度分別為 816與 855分)。保修次數較多的顧客對於整體服務品質有較高的期待。舉例來說,同樣是花兩小時等待車輛完成保修,保修次數較多的車主在「車輛提取」之滿意度要素上的得分只有799,而保修次數較少者的滿意度則有839分。 

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2017 Taiwan Customer Service Index (CSI) Study

SINGAPORE: 2 Oct. 2017 — Customers with more vehicle service experiences—servicing their car three times or more since purchasing—are harder to please, according to the J.D. Power 2017 Taiwan Customer Service Index (CSI) Study,SM released today.

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