Press Releases

Read relevant and trending J.D. Power industry press releases.

U.A.E. Automotive Studies

DUBAI: 14 Nov. 2017 — J.D. Power, the global leader in consumer data & analytics and advisory services, is collaborating with Skelmore Consulting Group, a Dubai-based management consulting firm, to launch two syndicated satisfaction studies with customized automotive solutions for companies in the United Arab Emirates. 

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J.D. Power 2017 Airline Loyalty Program Satisfaction Study

COSTA MESA, Calif.: 15 Nov. 2017 — Airline loyalty rewards program benefits that extend beyond airline services and ticket fees have a significant effect on customer satisfaction, according to the J.D. Power 2017 Airline Loyalty Program Satisfaction Study.SM Overall satisfaction is considerably higher among program members earning rewards in restaurants, product purchases, and car rentals than among those just earning airline flights alone.

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J.D. Power 2017 U.S. Sales Satisfaction Index Study

COSTA MESA, Calif.: 15 Nov. 2017 — Car shoppers are arming themselves with more vehicle information before going into a dealership, but it’s the pre-purchase interaction with the salesperson that leads to high sales satisfaction, according to the J.D. Power 2017 U.S. Sales Satisfaction Index Study,SM released today.

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J.D. Power 2017 U.S. Consumer Financing Satisfaction Study

COSTA MESA, Calif.: 13 Nov. 2017 — Digital auto loan applications have the power to increase customer satisfaction, but wide variance in the execution of the digital application process has created a significant performance gap between top and bottom performing lenders, according to the J.D. Power 2017 U.S. Consumer Financing Satisfaction Study,SM released today. The top-performing mass market and luxury lenders rate significantly higher than the lowest performers (8.75 vs. 7.93 and 8.85 vs.

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2017 Indonesia Customer Service Index (Mass Market) Study

SINGAPURA: 8  Nov. 2017 — Perjanjian terjadwal akan diikuti jaminan adanya pemenuhan standar yang lebih lengkap dalam proses pelayanan di Indonesia. Meski demikian, hasil temuan J.D. Power 2017 Indonesia Customer Service Index (Mass Market) Study,SM yang diterbitkan hari ini mengemukakan bahwa masih terdapat ruang untuk perbaikan dalam hal proses inisiasi pelayanan perjanjian terjadwal tersebut agar mengurangi waktu tunggu. 

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J.D. Power 2017 Vision Plan Satisfaction Report

COSTA MESA Calif.: 8 Nov. 2017 — Overall satisfaction among vision plan members increases to 757 (on a 1,000-point scale) in 2017, the highest level in the four years the study has been conducted, thanks to better coverage plans, costs and increased customer communication, according to the J.D. Power 2017 Vision Plan Satisfaction Report,SM released today.

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J.D. Power 2017 Dental Plan Satisfaction Report

COSTA MESA, Calif.: 8 Nov. 2017 — Driven by challenges with cost and in-network dentist availability,overall dental plan customer satisfaction is declining, according to the J.D. Power 2017 Dental Plan Satisfaction Report.SM.

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2017 Indonesia Customer Service Index (Mass Market) Study

SINGAPORE: 8th Nov. 2017 — Ensuring that pre-appointments are adhered to results in a more complete level of standards during the service process in Indonesia. However, there is room for improvement in the service initiation process of these appointments to reduce waiting time, according to the J.D. Power 2017 Indonesia Customer Service Index (Mass Market) Study,SM released today. 

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2017 India Escaped Shopper Study

SINGAPORE: 9 Nov. 2017 — With a greater number of shoppers relying on online sources for their vehicle research, the use of traditional sources, such as newspapers and magazines, is declining, according to the J.D. Power 2017 India Escaped Shopper StudySM (ESS), released today. 

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J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study

COSTA MESA, Calif.: 9 Nov. 2017 — The mortgage industry’s promise of technology creating a faster and easier mortgage origination process does not appear to be fully recognized, as mortgage customers are reporting slower purchase processes. That’s according to the J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study,SM released today, which finds that overall satisfaction with mortgage originators has declined this year, due in part to a perception of a slower process, despite a significant increase in the number of customers applying online.

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