LAS VEGAS: 22 March 2018 — J.D. Power will present seven awards to five automotive manufacturers at a luncheon here today for their cumulative outstanding performances in 2017 J.D. Power automotive studies. This marks the first time that J.D. Power will honor the overall consistency demonstrated by these pace-setting car companies.
COSTA MESA, Calif.: 22 March 2018 — Long, imprecise service windows have been the bad joke of the telecommunications industry ever since Jim Carrey caricatured a crazy service technician in “The Cable Guy.” Despite widespread awareness, the problem persists for many telecommunications companies. According to the inaugural J.D. Power U.S. Telecom In-Home Service Technician Study,SM released today, longer service windows and late or early arrival times have a negative effect on customer satisfaction.
DETROIT: 21 March 2018 — The continuing development of automated driving systems (ADS) will lead to the most substantive changes in the 130-year history of the automotive industry. This rapid evolution will bring radical changes to government regulations, industry practices, the potential obsolescence of human drivers and will also change the legal landscape for consumers, automakers, attorneys, insurance companies and others.
COSTA MESA, Calif.: 21 March 2018 — Utilities are among the lowest-performing industry groups when it comes to delivering distinct digital customer experiences, but some pioneers have found the secret to digital success, according to the J.D. Power 2018 Utility Digital Experience Study,SM.
COSTA MESA, Calif.: 22 March 2018 — Overall customer satisfaction with original equipment tires shows a year-over-year increase, and has improved significantly since 2015, according to the J.D. Power 2018 U.S. Original Equipment Tire Customer Satisfaction Study,SM released today. Notable, too, is that run-flat tires are closing the satisfaction gap with conventional tires.
COSTA MESA, Calif.: 15 March 2018 — Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM released today. Additionally, overall satisfaction in 2018 improves 12 index points from 2017.