Videos

During this webcast, J.D. Power shares insights from our newest banking and credit card mobile app satisfaction studies. Our experts will demonstrate how these studies are forever changing the way the industry elevates the customer experience by leveraging technology customers expect. Webcast attendees will walk away with:

J.D. Power released the 2017 U.S. Tech Choice Study on April 18, 2017. 

View the above webcast recording to get the inside scoop on which technologies consumers want in their vehicles now, in the future, and most importantly, why. Webcast insights also shed light on the impact of alternative mobility, including ride sharing, autonomous, and even trust with Tesla vehicle automation. 

The Economy of Time – Will Automated Driving Be A Time Saver?

Sharing is Caring – Is That True for Shared Vehicle Ownership?

Rick Johnson, Director of the Government and Healthcare Practices at J.D. Power, shares the top five mistakes he sees in customer experience programs and how to avoid them, including:

• Only measuring what you’re good at
• Not holding partners accountable
• Only measuring your current initiatives or not measuring your current initiatives
• Watch the video below to learn the last two pitfalls