With demand potentially slowing and a slew of new regulations going into effect, mortgage firms are facing difficult decisions regarding where to allocate limited resources. How can you balance operational efficiency with customer satisfaction? Download this webcast during which Craig Martin, director of the financial services practice at J.D. Power, focuses on key operational questions and their implications for the customer experience.
In March, 2013 J.D. Power hosted the Service Excellence Summit in Scottsdale. As a follow up, we invite you to view this webcast during which we review key takeaways from this event. Rocky Clancy and leaders of the Financial Services team at J.D.
The small business commercial insurance market is a unique niche for which there is very limited competitive information available. With no benchmark or industry-wide baseline for customer satisfaction, how can insurers identify their own strengths and weaknesses—and those of their competitors—in responding to customers’ expectations? Further, how can insurers address critical customer issues that impact loyalty and retention? View this webcast to learn the findings from the inaugural J.D. Power 2013 U.S. Small Business Commercial Insurance Satisfaction StudySM.
In the hyper-competitive state of the insurance marketplace, it is essential that insurance companies generate added revenue from existing customers. Doing this effectively requires companies to understand how customers consider their various household insurance needs and what their preferences are with respect to bundling additional policies. With that understanding, insurers must then determine strategies for approaching customers and identify which bundling and cross-selling options will positively impact satisfaction, loyalty, and, ultimately, increase product density.
The personal auto insurance industry continues to evolve as evidenced by GEICO recently passing Allstate to become the second largest personal auto carrier in the nation based on 2013 Q1 premium reports. Carriers need to be prepared to adapt to changing consumer demands while striving to continuously deliver outstanding experiences for their customers. Download this webcast to learn the findings from the J.D. Power 2013 US Auto Insurance Satisfaction StudySM.
For automotive marketers, it is critical to understand your market—both current and future—inside and out. This includes understanding the factors that drive awareness and interest in particular models, as well as in your brand. With more than 45 years of industry experience, we answer the important questions to help you understand your customers, market trends, and current and future market drivers, which may help to advance your business and, ultimately, positively impact your bottom line.
J.D. Power is the Voice of Experience for the financial services industry bringing together customer insights garnered from Voice of the Customer market research, a wealth of industry expertise, and a reputation as one of the world’s most trusted and recognized brands in consumer ratings. J.D. Power VoX provides actionable market intelligence to the automotive finance, banking, credit card, wealth management, and mortgage services industries helping companies to leverage voice of the customer and transaction data to drive measurable results.
We believe that improving your customer experience is truly a joint effort, and we plan to be by your side throughout the process. We invite you to stay connected with us through our study highlights via social media, and in person at our roundtables and conferences. Together, we are driving results for the future.