View a library of videos featuring J.D Power industry experts.

Highlights Video: Best Practice Seminar & Automotive Awards 2016 in Japan



Highlights Video: Best Practice Seminar & Automotive Awards 2016 in Japan



Best Practices for Improving Contact Center Performance


2016 Tech Experience Index (TXI) Videos

User Experience


Retail Banking Customer Trends: Video Series


J.D. Power Webcast | 2016 Canadian Manufacturer Website Evaluation Study


New Drivers of Contact Center Satisfaction with IVR & CSR Channels

This on-demand webcast recording presented by J.D. Power's contact center expert, Mark Miller, shares insights regarding the following:

  • Key drivers of contact center satisfaction in 2016
  • Optimizing the customer experience via IVR routing and CSR channels
  • Best practices employed by customer care leaders

Evening Highlights of the 2015/ 16 India Awards Ceremony

NEW DELHI: 21 March 2016 — J.D. Power recognized the highest-performing automotive companies in its 2015/ 2016 India customer satisfaction studies at an award ceremony held on March 21, 2016, in New Delhi.

Senior executives from automotive companies and leading media outlets attended the ceremony, where Gerrit Kuyntjes, vice president and general manager at J.D. Power, and Mohit Arora, executive director at J.D. Power presented the awards to the highest-performing automakers.


2016 Water Utility Residential Customer Satisfaction Study

This on-demand webcast recording addresses the following topics:

  • Key findings from the 2016 Water Utility Residential Customer Satisfaction Study
  • Drivers of satisfaction among residential water utility customers
  • Customer preferences when interacting with their water utility
  • Brand rankings among 84 water utility brands evaluated in the study
  • Best practices employed by leading water utilities

2016 Tech Choice Video | Industry Panel Discussion

When the recent 2016 U.S. Tech Choice Study released, J.D. Power invited industry colleagues from Magna, Harman, and Valeo to share in an engaging conversation about the future of vehicle technology. Have a listen!



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