Download an infographic derived from the 2017 Canadian Television Provider Customer Satisfaction Study findings to learn about the percentage of customers planning to cut the cord with their TV service and which age demographic is most likely to do so.
Since ride-sharing services like Uber and Lyft were launched about seven years ago, they continue to have a greater influence on our mobility and culture. Thousands of people have become ride-share drivers, millions of ride-share trips occur daily and billions of dollars are spent on these services each year. Yet ride-sharing has only scratched the surface.
From the introduction of the smartphone, one feature that surprised and delighted customers was the over-the-air (OTA) software update that improved functionality with minimal input required from the user. After an update, not only were smartphones typically able to perform more tasks, they also provided the smartphone owner with the satisfaction of always having access to the most up-to-date features.