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2012 U.S. Wireless Customer Care Performance Studies - Volume 1

WESTLAKE VILLAGE, Calif: 2 February 2012 — Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service StudySM--Volume 1 and the 2012 U.S.
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2012 Auto Claims Satisfaction Study Wave 1

WESTLAKE VILLAGE, Calif.: 31 January 2012 — Overall customer satisfaction with the auto claims experience remained stable during the fourth quarter of 2011, despite an increase in the number of auto insurance claims and the amount of time needed to repair vehicles, according to the J.D. Power and Associates 2012 Auto Claims Satisfaction StudySM--Wave 1 released today. 

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Liberty Mutual Insurance Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 24 January 2012 — Liberty Mutual Insurance’s service call centers have been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by Liberty Mutual’s service call center operations to provide “An Outstanding Customer Service Experience.” 

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MS LifeLines Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 23 January 2012 — MS LifeLines, sponsored by EMD Serono, Inc. and Pfizer Inc., has been recognized for call center customer satisfaction excellence under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the MS Lifelines call center operations to provide “An Outstanding Customer Service Experience.” 

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The Valley Hospital Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 20 January 2012 — The Valley Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the ninth consecutive year the hospital has been recognized for its inpatient services, and the second consecutive year it has been recognized for its emergency department services.

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Global Experience Specialists (GES) Recognized for Excellence

WESTLAKE VILLAGE, Calif.: 4 January 2012 — Global Experience Specialists (GES) has been recognized for call center customer satisfaction excellence for a fourth consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by GES call center operations to provide “An Outstanding Customer Service Experience.”

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2012 Ford Focus C-MAX Preview

2012 Ford Focus C-MAXCritical Knowledge:
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2012 Honda Civic Concept Preview

Highlights:

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2012 Acura TL Preview

The 2012 Acura TL marks a departure from the automaker's recent styling direction as the mid-size sedan debuts with a fresh new appearance, a fuel-saving 6-speed automatic transmission, and new infotainment and safety technology.
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2012 Aston Martin Virage Preview

2012 Aston Martin Virage

2012 Aston Martin VirageHighlights:
  • All-new model
  • Aluminum monocoque construction
  • Standard 6.0-liter V-12 engine
  • 6-speed "Touchtro
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