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TriWest Healthcare Alliance - Call Center Certification of Excellence

WESTLAKE VILLAGE, Calif.: 18 April 2012 — TriWest Healthcare Alliance has been recognized for call center operation customer satisfaction excellence for a fifth consecutive year under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by TriWest call center operations to provide "An Outstanding Customer Service Experience."

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2012 China Dealer Attitude Study

BEIJING: 22 April 2012 — A changing economic and regulatory environment, coupled with more products and dealerships, have led China vehicle dealers to report lower profits on 2011 operations, compared with 2010, according to the J.D. Power Asia Pacific 2012 China Dealer Attitude StudySM.

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2013 Mercedes-Benz GL-Class Preview

Fast Facts:
  • Completely redesigned
  • New engines with more power and better fuel economy
  • Numerous new safety technologies

Introduction
The 2013 Mercedes-Benz GL-Class is a large luxury SUV with seating for 7 passengers and genuine off-road capability.

Exterior Features
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2012 Automotive Retail Sales Forecast

WESTLAKE VILLAGE, Calif.: 19 April 2012 — New-vehicle retail sales in April are expected to continue the year-over-year growth trend from the first quarter, as the market heads into the Spring selling season, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.

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$4 a Gallon Gasoline May Disappear as Quickly as It Came

Gasoline price increases that could have threatened the U.S. auto recovery--and influenced everything from American consumer psyches to the presidential race--may already have become yesterday's news.

The great Gasoline Price Shock of 2012 was real enough. Prices skyrocketed over the last six months to nearly $4 a gallon and now are up by about $1 a gallon over the end of 2010.
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2012 Retail Banking Satisfaction Study

WESTLAKE VILLAGE, Calif.: 19 April 2012 — While consumers are growing increasingly dissatisfied with fees, banks are able to offset it with higher satisfaction in other areas, such as banking facilities, account activities, and problem resolution, according to the J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction StudySM released today.  

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The Hartford--Call Center Certification of Excellence

WESTLAKE VILLAGE, Calif.: 5 April 2012 — The Hartford Financial Services Group Inc. has been recognized for call center operation customer satisfaction excellence for a seventh consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."

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2012 Specialty Coffee Retailer Satisfaction Report

WESTLAKE VILLAGE, Calif.: 19 April 2012 — Staff, more than price or merchandise offerings, is key to driving higher satisfaction among specialty coffee customers, according to the J.D. Power and Associates 2012 Specialty Coffee Retailer Satisfaction ReportSM released today.

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Acura RLX Concept Preview

Fast Facts:
  • Available Sport Hybrid SH-AWD
  • New Precision All Wheel Steer technology
  • New Lane Keep Assist feature
  • New Jewel Eye LED headlamp array

Introduction
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2013 BMW X1 Preview

Fast Facts:
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