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2011 Japan Auto Insurance Customer Satisfaction Study

TOKYO: 23 August 2011 — When auto insurance premiums are increased, providing customers with explanations of why rates have gone up is key to keeping them from switching insurance companies , according to the J.D. Power Asia Pacific 2011 Japan Auto Insurance Customer Satisfaction Study.SM 

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2011 Credit Card Satisfaction Study

WESTLAKE VILLAGE, Calif.: 18 August 2011 — After a considerable decline in 2009, credit card customer satisfaction has increased for a second year, according to the J.D. Power and Associates 2011 U.S. Credit Card Satisfaction StudySM released today.

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2011 Texas Residential Retail Electric Provider Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 17 August 2011 -- For a third consecutive year, overall satisfaction has improved among residential customers of electric retailers in Texas, largely due to declining bill amounts, according to the J.D. Power and Associates 2011 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released today.

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2011 Wireless Purchase Experience

WESTLAKE VILLAGE, Calif: 11 August 2011 — Overall satisfaction with the wireless purchase experience differs across contact channels stemming from consumer channel expectations and the transaction type, according to the J.D. Power and Associates 2011 U.S. Full-Service Wireless Purchase Experience StudySM—Volume 2 and the 2011 U.S. Wireless Non-Contract Purchase Experience StudySM—Volume 2, both released today.

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2011 Philippines Sales Satisfaction Index (SSI) Study

SINGAPORE: 8 August 2011 -- New-vehicle sales satisfaction has increased in the Philippines after two consecutive years of declines that were caused by rapid sales growth and increased customer expectations, according to the J.D. Power Asia Pacific 2011 Philippines Sales Satisfaction Index (SSI) Study.SM

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2011 Home Appliance Study

WESTLAKE VILLAGE, Calif.: 3 August 2011 -- Increasing proportions of home appliance owners say they choose which appliance brand to purchase first, then visit a retailer carrying that brand, rather than selecting the retailer first, according to the J.D. Power and Associates 2011 Laundry Appliance Satisfaction StudySM and the J.D. Power and Associates 2011 Kitchen Appliance Satisfaction Study,SM both released today.
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2011 Home Appliance Retailer Study

WESTLAKE VILLAGE, Calif.: 3 August 2011 -- Service-related aspects of major appliance retailers--including sales, delivery and installation services--are slightly more important to overall satisfaction than facility, product and price, according to the J.D. Power and Associates 2011 Appliance Retailer Satisfaction StudySM released today.

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2011 Primary Mortgage Servicer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 1 August 2011 -- Overall satisfaction with primary mortgage servicers has declined notably from 2010, as frustration continues to mount among homeowners who originated their mortgages during the peak of the housing boom, according to the J.D. Power and Associates 2011 U.S. Primary Mortgage Servicer Satisfaction StudySM released today.
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Vehicle Ownership Satisfaction Study (VOSS) Brasil 2011

SÃO PAULO: 28 July 2011 — Among vehicle owners in Brazil, cost is a particularly dissatisfying element of vehicle ownership, especially among owners of the smallest vehicles—subcompact and compact cars—according to the J.D. Power do Brasil 2011 Brazil Vehicle Ownership Satisfaction StudySM (VOSS) released today.

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2011 Wireless Customer Care Performance Study

WESTLAKE VILLAGE, Calif: 28 July 2011 — Overall customer service satisfaction is much higher among wireless contract-based customers than those who subscribe to prepaid or non-contract service plans, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Full-Service StudySM—Volume 2 and the 2011 U.S. Wireless Customer Care Performance Non-Contract StudySM—Volume 2, both released today.

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