WESTLAKE VILLAGE, Calif.: 29 March 2012 — When customers are highly satisfied with their vehicle's original tires, they are more likely to be loyal to the vehicle brand at the time of their next purchase, according to the J.D. Power and Associates 2012 U.S. Original Equipment Tire Customer Satisfaction StudySM.
WESTLAKE VILLAGE, Calif.: 28 March 2012 — Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence for an eighth consecutive year under the J.D. Power and Associates Call Center Certification Program.SM The Call Center Certification Program distinction acknowledges a strong commitment by the Bank of America Merrill Lynch Retirement Contact Centers call center operation to provide "An Outstanding Customer Service Experience."
WESTLAKE VILLAGE, Calif.: 28 March 2012 — Miele ranks highest in satisfying customers with upright vacuum cleaners, according to the J.D. Power and Associates 2012 Upright Vacuum Satisfaction StudySM released today.
WESTLAKE VILLAGE, Calif.: 22 March 2012 — New-vehicle retail sales are on track to end the first quarter of 2012 particularly strong, with performance in March continuing the trend from the past several months, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.