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2012 Gas Utility Business Customer Satisfaction Study

WESTLAKE VILLAGE, Calif.: 14 March 2012 — In a reversal from 2011, satisfaction with communications from gas utilities has improved significantly among business customers, which has contributed to a notable increase in overall satisfaction, according to the J.D. Power and Associates 2012 Gas Utility Business Customer Satisfaction StudySM released today.

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Beyond Satisfaction: J.D. Power 2012 Customer Service Champions (Press Release)

WESTLAKE VILLAGE, Calif.: 14 March 2012 -- Since the onset of the recession, the importance of people as a driver of service excellence has increased substantially--even more than the importance of price, according to a J.D. Power cross-industry special report titled, "Beyond Satisfaction: J.D. Power 2012 Customer Service Champions--Brands That Deliver Service Excellence to Maximize Business Results."

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2012 U.S. Member Health Plan Study

WESTLAKE VILLAGE, Calif.: 13 March 2012 — Anticipating the impact of healthcare reform, nearly four in 10 health plan members with employee-sponsored insurance say they would shop for coverage through a health insurance exchange if they had the opportunity, according to the J.D. Power and Associates 2012 U.S. Member Health Plan StudySM released today.

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From Pickups to Performance, Hispanic Market Grows in Importance

Hispanic Americans are clearly an important market that is becoming a greater focus for American auto brands. And matches between Hispanic media celebrities and their vehicles are well known to fans.
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2013 BMW M6 Preview

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2013 Lexus RX Preview



Fast Facts:

  • New Lexus spindle-style grille treatment added to front styling
  • New Sport Appearance package is available as an option
  • RX 450h models get new Sport Mode for improved performance
  • Power tailgate and USB/iPod connectivity now standard
  • Four new colors are available
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Ram Tradesman Lineup Expands with New Quad and Crew Cab Models

The Ram 1500 Tradesman is designed for people who use their trucks for work, and who are seeking good value in a pickup. To serve this target customer, the Tradesman comes standard with heavy-duty engine cooling, Class IV trailer hitch receiver, 4- and 7-pin trailer wiring harness, spray-in bedliner covered under the factory warranty, and few extras aside from power windows, a CD player, and an auxiliary audio input jack.
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Mission Accomplished, Hyundai Trade-in Guarantee Being Phased Out

Some might suggest that one of the reasons behind Hyundai's growth rate in the U.S. market is its ability to gauge the zeitgeist in the American automotive marketplace and respond with support programs that buyers seem to want or need. The fading of its most recent successful incentive program, a trade-in guarantee, underscores that.
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Buzz Increases around "Urban Mobility"

Bill Ford wants consumers to know that Ford Motor Company is concerned about the future of what the industry calls "urban mobility" and how it will affect individual drivers around the world. So are Audi of America executives. Collectively, the ideas of automakers will help shape what the "car of the future" looks like and how much more it might be able to offer owners compared to today's models.
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2013 Mazda CX-5 Preview



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