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2011 Wireless Non-Contract Customer Satisfaction Index Study

WESTLAKE VILLAGE, Calif.: 31 March 2011 — Nearly one-half of all non-contract wireless customers currently use monthly service plans rather than a pay-as-you-go plan option, according to the J.D. Power and Associates 2011 U.S. Wireless Non-Contract Customer Satisfaction Index StudySM released today.

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2011 Health Insurance Plan Study

WESTLAKE VILLAGE, Calif.: 17 March 2011 — Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM released today.

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2011 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies

WESTLAKE VILLAGE, Calif.: 17 March 2011 -- Overall satisfaction with smartphones and traditional mobile phones is considerably higher among owners who use their devices for social media activity, compared with satisfaction among owners who do not access social media platforms on their phones, according to the J.D. Power and Associates 2011 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2011 U.S.
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2011 Wireless Call Quality Performance Study

WESTLAKE VILLAGE, Calif.: 3 March 2011 - Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to the J.D. Power and Associates U.S.
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2011 Wireless Retail Sales Satisfaction Study

WESTLAKE VILLAGE, Calif: 17 February 2011 — Although overall satisfaction generally declines as the length of the wireless retail sales process increases, lengthy periods explaining the device’s operation do not negatively impact retail sales satisfaction, according to the J.D. Power and Associates 2011 U.S. Wireless Retail Sales Satisfaction StudySM—Volume 1 released today.

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2011 Wireless Customer Care Performance Study

WESTLAKE VILLAGE, Calif: 3 February 2011 — Customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance StudySM—Volume 1 released today.

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2011 Aston Martin Rapide Preview


Critical Facts:
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2011 Hyundai Equus Preview

2011 Hyundai EquusCritical Facts:
  • All-new Hyundai flagship model
  • Designed to compete with the world's premier luxury sedans
  • Rear-wheel drive
  • S
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2011 Ford Shelby GT500 Preview

2011 Ford Shelby GT500Critical Knowledge:
  • New 550-horsepower, 5.4-liter, all-aluminum V-8 engine
  • New electric power-assist steering
  • New optional SVT Performance package
  • Enhanc
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2011 BMW X5 Preview

2011 BMW X5 xDrive50iCritical Knowledge:
  • Minor facelift, front and rear
  • New base 6-cylinder turbocharged engine
  • New 8-speed automatic transmission on two engines
  • New exterior colors and body-colored
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