It has been a busy summer here at J.D. Power. In the past two months, we've released two of our industry-benchmark automotive studies: our flagship Initial Quality Study (IQS) in June, followed in July by our APEAL Study, which measures owner satisfaction with the performance and design of their new vehicles after 90 days.
Do you know what it'll take to survive 2015? Within a fun infographic format, we’ve outlined the top 10 things currently happening in the automotive industry that automotive retailers need to know in order to succeed at identifying dealership marketing opportunities and, ultimately, selling new-vehicles and used car inventory.
PowerDealer is a highly accurate and free online source for analytical tools and decision-support products that enable your dealership to compare your operation to your market region; improve your dealership profitability; and help you make effective business decisions.
Strong dealer/lender relationships continue to support automotive sales and customer satisfaction. Understanding the nuances of these relationships through the Voice of the Customer is the foundation of the J.D. Power 2018 Canadian Dealer Finance Satisfaction Study.SM
Technology improvements and changing customer behaviour have altered consumption and demand for wireline services. Listening to the Voice of the Customer is increasingly critical to achieving success in today’s highly competitive marketplace. Wireline providers that understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, brand loyalty and advocacy, and maximize product penetration.