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2016 Detroit Auto Show

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2015 Los Angeles Auto Show

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Welcome to the New J.D. Power Cars Website!

It has been a busy summer here at J.D. Power. In the past two months, we've released two of our industry-benchmark automotive studies: our flagship Initial Quality Study (IQS) in June, followed in July by our APEAL Study, which measures owner satisfaction with the performance and design of their new vehicles after 90 days.

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2015 AutoConference LA

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2015 AMR | Automotive Marketing Roundtable

Thanks to all our 2015 AMR attendees! This was our most successful year yet, and a perfect way to celebrate our 10th Anniversary. See you next year!

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PowerDealer | Automotive Retail Market Infographic

Do you know what it'll take to survive 2015? Within a fun infographic format, we’ve outlined the top 10 things currently happening in the automotive industry that automotive retailers need to know in order to succeed at identifying dealership marketing opportunities and, ultimately, selling new-vehicles and used car inventory.

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PowerDealer: Right Data, Right Now

PowerDealer is a highly accurate and free online source for analytical tools and decision-support products that enable your dealership to compare your operation to your market region; improve your dealership profitability; and help you make effective business decisions.

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Canada Wireline Satisfaction Studies

Technology improvements and changing customer behaviour have altered consumption and demand for wireline services. Listening to the Voice of the Customer is increasingly critical to achieving success in today’s highly competitive marketplace. Wireline providers that understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, brand loyalty and advocacy, and maximize product penetration.

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Canada Wireless Total Ownership Experience Study

As wireless network and phone technology has improved, customer usage patterns and overall reliance on wireless devices have adapted. Carriers that provide a dependable network, offer competitive service plans, and the latest mobile devices are typically well-positioned to achieve customer loyalty and advocacy, as well as larger market share. To increase customer satisfaction, maximize sales, and minimize switching activity, carriers must understand their customers’ needs and experiences and focus on continuous performance improvement initiatives.

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