COSTA MESA, Calif.: 18 Jan. 2018 — Could social media be realizing its true calling as the ultimate customer service channel? According to the J.D. Power 2018 U.S. Wireless Customer Care Full-Service Performance StudySM—Volume 1 and the J.D. Power 2018 U.S. Wireless Customer Care Non-Contract Performance StudySM—Volume 1, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media.
COSTA MESA, Calif.: 17 Jan. 2018 — Gas utility business customer satisfaction scores have reached their highest levels ever, as measured in the J.D. Power 2017 Gas Utility Business Customer Satisfaction Study.SM With an overall satisfaction score of 792 (on a 1,000-point scale), gas utility business customers are now the most satisfied among all utility customers surveyed by J.D. Power.
Acura is returning to a profile that includes performance and sporty variants, according to this week’s press preview at the 2018 North American International Auto Show. The Honda premium brand plans to introduce a new turbocharged V-6 engine and bring back Type-S sports variants for all core models in the near future, according to officials. The slightly less sporty A-Spec trim variants also will be expanded throughout the Acura lineup.
In Detroit, this week, Nissan gave the press a look at what may be the future Rogue or Pathfinder on steroids in the form of its Xmotion Concept SUV. The 6-passenger, three-row Nissan Xmotion (pronounced Cross Motion) combines Japanese craft and design themes and American utility in a vehicle with the latest Nissan Intelligent Mobility technology.
Mercedes-AMG, high performance division of Mercedes-Benz, will add three 53-series sporty, performance variants of 2019 CLS Sedan, E-Class Coupe and Cabriolet this year. These customized variants debuted this week at the North American International Auto Show in Detroit, featuring enhanced power, sportier styling and ride with more efficiency. They will be available later this year.
Lexus revealed a glimpse of a future premium flagship SUV with the debut of the LF-1 Limitless Concept at this week’s previews at the 2018 Detroit Auto Show. Officials from the Toyota premium brand compared the exterior of the new lux SUV to a “forged Japanese sword”. Powertrains for the LF-1 SUV study are “limitless” and could be fuel cell, hybrid, plug-in hybrid, gasoline or all-electric. By 2025, Lexus says most of its models worldwide will be offered as EVs or with an electrified option.
Chevrolet, General Motors’ flagship bow-tie brand, announced this week that consumers finally can place orders for the 2018 Camaro Hot Wheels 50th Anniversary Edition midsize sporty car on Feb. 1 at Chevrolet dealerships. Hot Wheels is a brand of die-cast tiny toy cars introduced by Mattel in 1968 that have become favorites with collectors.
When Chevrolet introduced the original Traverse back in 2008 as a 2009 vehicle, the world was a vastly different place. Social media was in its nascence, the economy had imploded, and affordable, fuel-efficient cars were suddenly back in vogue.
Little did we know that in less than a decade’s time, crossover SUVs like the Traverse would dominate the American marketplace, comprising the biggest share of the market share and becoming the biggest money makers for many car companies.