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2018 Roundtable of Champions | Sponsorship

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2018 Roundtable of Champions | FAQ

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2018 Roundtable of Champions | Registration

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2018 Roundtable of Champions | Venue

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2018 Electric Utility Residential Customer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Overall customer satisfaction with residential electric utility companies shows a seventh consecutive year-over-year increase, according to the J.D. Power 2018 Electric Utility Residential Customer Satisfaction Study.SM 

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2018 Manufacturer Website Evaluation Study Cross-Device—Summer

COSTA MESA, Calif.: 19 July 2018 — The J.D. Power 2018 Manufacturer Website Evaluation Study Cross-DeviceSMSummer is a semiannual study that measures the usefulness of automotive manufacturer websites during the process of shopping for a new vehicle by examining four key measures (in order of importance): information/content; appearance; navigation; and speed.

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2018 Appliance Retailer Satisfaction Study

COSTA MESA, Calif.: 11 July 2018 — Best Buy ranks highest in customer satisfaction among appliance retailers for a second consecutive year in a growing consumer market that is expected to reach $23.5 billion in 2018, according to the J.D. Power 2018 Appliance Retailer Satisfaction Study.SM 

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Net Promoter Score Measurement and Improvement

How to capture and capitalize on customer advocacy—the pathway to profitable, sustainable growth

Many organizations use internal measures of customer loyalty and advocacy such as NPS,® but there are two important questions that they also need to answer to compete and improve:

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Medicare Advantage Star Rating Improvement Program

The healthcare landscape has changed dramatically in recent years, from how people access care to their expectations for both their health plan and each of their care providers. Experience is increasingly the basis for competition. No other segment of the industry is changing more quickly than the Medicare Advantage (MA) market, thanks in part to the Center for Medicare and Medicaid Services (CMS) Star Rating System to assess health plans on the quality of the care their patients receive, the quality of interactions with members, and overall member satisfaction.

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